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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

85

Content Management

84

Integrated Search

81

Reporting and Analytics

80

Retargeting Capabilities

79

Content Localization

79

Predictive Recommendations

79

Microsite Management

79

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

83

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Availability and Quality of Training

78

Ease of Customization

78

Shopify Reviews

Sam Z.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Integrates Wonderfully With Everything

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

How seemless the platform integrates with marketing solutions like Google Ads, Klaviyo, Attentive, and other critical marketing products.

What is your favorite aspect of this product?

The speed of which you can get your store up and running, and collecting payments with relatively minimal setup.

What do you dislike most about this product?

The increasing reliance on apps to complement the base offering of the store. Include more functionality out of the box - without the need for apps.

What recommendations would you give to someone considering this product?

The no-brainer solution for e-commerce. Why look anywhere else? Shopify makes it easy.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Vatsal G.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Your e-commerce should start from Shopify. Period.

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Its ability to provide a one-stop solution is great. It also helps to track and monitor the performance of your store

What is your favorite aspect of this product?

It is really plug-and-play when building an e-commerce website. You get a very strong backend of your store. You have a customer profile and management. You have order management. You also get the analysis behind your store's performance.

What do you dislike most about this product?

Nothing really but sometimes the backend of the store is not very customizable.

What recommendations would you give to someone considering this product?

If you are starting out with your e-commerce, I can't recommend anything other than Shopify. You really won't have to look at anything else.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Cons

  • Less Friendly Negotiation
  • Vendor's Interest First

Sanjay S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Good Product but Support could be better

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

It has a larger pool of features. You are able to integrate into Facebook and Instagram shops to sell on that platform. The themes are also well structured as easy to customise

What is your favorite aspect of this product?

Its mobile friendly applications that can manage your store and sales on the go

What do you dislike most about this product?

The support relies heavily on shopify advice articles from community. Also the help bot isnt always correct and human interaction often cuts off leading you to talk to the bot again.

What recommendations would you give to someone considering this product?

I recommend using shopify if you have a business that will sell a diverse product range. I also would encourage you to use the free application add on to sync products and backup as well. Overall its a good product and if you apply the correct marketing, the store will do the rest.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Cons

  • Charges for Enhancements

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