Shopify Customer Reviews 2025 | B2C eCommerce

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Shopify

Composite Score

8.8 /10

CX Score

9.0 /10

220 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2025 Data Quadrant Champion

Latest Award, 2025

10 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Service Experience
Product Impact
Contract Negotiation

2025

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

5 Top Rated Features

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

3% Neutral

95% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Respectful

Feature Ratings

Average 83

Order Management

Payment Processing

Catalog Management

Order Portal

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Shopify Reviews

Charusmita J.

Role: Human Resources
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Must try product - Awesome and do work with easy

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

I have tired two similar product so far similar to Shopify. I found Shopify feature has easy access. They are neatly arranged and categorized, that makes it easy and Handly fast to find and work on. The reports are best part which I like the most it makes it easy to understand the progress and work according. I would like to recommend and stay on Shopify only.

What is your favorite aspect of this product?

The reports are best part which I like the most it makes it easy to understand the progress and work according. I would like to recommend and stay on Shopify only. Best Aspect is the organization and categories.

What do you dislike most about this product?

I am using Shopify for a quite time good feature and customer care. I have just heard its bit of expensive. I am not sure fully because we are IT Team, but rest no matter of dislike as such from my side.

What recommendations would you give to someone considering this product?

I would 100% recommend this product to anyone looking for easy access and simple work. Its a great tool with compact and neatly organized feature. Highly recommended.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Samuel A.

Role: Student Academic
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

“Shopify is easy to use, but can get pricey”

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

Cost and customer service

What is your favorite aspect of this product?

Easy to use without needing to be techy

What do you dislike most about this product?

Extra fees

What recommendations would you give to someone considering this product?

Shopify definitely worth it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Roushan K.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

"Awesome ecommerce product "

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

SHOPIFY is a tool where we need minimum supports of it for implemention our store on the same and Ample numbers of features which can help us to take and ship the orders from this platform and also we can use marketing tool which can be integrated easily also logistics management tools can be integrated easily.

What is your favorite aspect of this product?

Integration features and extentsion

What do you dislike most about this product?

Not versatile than custom designed ecommerce platform but it;s good to start business.

What recommendations would you give to someone considering this product?

Yes, please any kind of business which you want take on Internet please choose Shopify .it's value added things in the business

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Shopify Ratings

90 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Shopify Reviews

Charusmita J.

Must try product - Awesome and do work with easy

Likeliness to Recommend

Pros

Samuel A.

“Shopify is easy to use, but can get pricey”

Likeliness to Recommend

Pros

Roushan K.

"Awesome ecommerce product "

Likeliness to Recommend

Pros

Most Popular Shopify Comparisons

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Square Online

Oracle Commerce

Salesforce B2C Commerce Cloud

Feature Ratings

Order Management

Payment Processing

Catalog Management

Order Portal

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training