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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

85

Content Management

84

Integrated Search

81

Reporting and Analytics

80

Retargeting Capabilities

79

Content Localization

79

Predictive Recommendations

79

Microsite Management

79

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

83

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Availability and Quality of Training

78

Ease of Customization

78

Shopify Reviews

Anant T.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Efficient, intuitive and web product for e-commerc

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

It is easy to use with no coding skills e-commerce store can be created

What is your favorite aspect of this product?

Every feature can be added to one home page

What do you dislike most about this product?

No marketing

What recommendations would you give to someone considering this product?

Try and use as per your convenience

Pros

  • Reliable
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Vendor Friendly Policies

Roushan K.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

"Awesome ecommerce product "

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

SHOPIFY is a tool where we need minimum supports of it for implemention our store on the same and Ample numbers of features which can help us to take and ship the orders from this platform and also we can use marketing tool which can be integrated easily also logistics management tools can be integrated easily.

What is your favorite aspect of this product?

Integration features and extentsion

What do you dislike most about this product?

Not versatile than custom designed ecommerce platform but it;s good to start business.

What recommendations would you give to someone considering this product?

Yes, please any kind of business which you want take on Internet please choose Shopify .it's value added things in the business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Derrick G.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

A reliable ecommerce product.

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

The software ensures a simplified precision marketing and online business management.

What is your favorite aspect of this product?

Agility of the platform in handling massive eCommerce tasks without downtimes.

What do you dislike most about this product?

The product has excellent services. It has also met our expectations.

What recommendations would you give to someone considering this product?

For a reliable ecommerce software with modern analytics features and excellent customer services, these is the product to go for.

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Caring

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