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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
87%
Conflict Resolution:
90%
Strategy & Innovation:
88%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

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2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

85

Content Management

84

Integrated Search

81

Reporting and Analytics

80

Retargeting Capabilities

79

Content Localization

79

Predictive Recommendations

79

Microsite Management

79

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

83

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Availability and Quality of Training

78

Ease of Customization

78

Shopify Reviews

Scott B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Industry-leading e-commerce platform for SMBs.

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Superior useability, and modern front-end design templates for improving conversion rate. Tons of 3rd party integrations to help automate fulfillment and shipping. Constantly releasing new features to keep its merchants at the forefront of modern e-commerce.

What is your favorite aspect of this product?

Mobile app for tracking sales and activity.

What do you dislike most about this product?

I wish it had more flexibility around recurring transactions/subscriptions. However, some apps can handle this.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Luis L.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Awesome tools and features!

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

There are so many differences, first of all the ease of use and implementation, create a store with Shopify is really fast besides that is self hosted so you dont need to deal with a hosting company.

What is your favorite aspect of this product?

The amount of themes, plugins and customization that a user can add to a Shopify store makes a site easy to maintain and this inclues all the common marketing tools.

What do you dislike most about this product?

The acess to the rest-api, if you need to show some products in an external app in a more efficient way for any dev is so expensive, you will need to pay an specific plan to allows you to do that, and if you do it the documentation for devs needs a lot of improvement.

What recommendations would you give to someone considering this product?

The best recommmendation is get focused on the products, with the themes Shopify helps you with a great quality of themes.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Commodity Features
  • Inhibits Innovation

Caitlyn D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use, great product

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

Shopify makes it easy to learn how to operate

What is your favorite aspect of this product?

I like how user friendly this product is

What do you dislike most about this product?

Sometimes I found it hard to reach someone when I was having issues

What recommendations would you give to someone considering this product?

I recommend doing research prior to ensure you are choosing the best option for your company.

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

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