

In Partnership With SelectHub

What is Shopify?
Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.
Company Details
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In Partnership With SelectHub
Shopify Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Shopify.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
92 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Shopify?
Pros
- Enables Productivity
- Respectful
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Management
Payment Processing
Catalog Management
Order Portal
Content Management
Integrated Search
Reporting and Analytics
Retargeting Capabilities
Content Localization
Predictive Recommendations
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Shopify Reviews
Quincy G.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2023
everything you need for ecommerce
Likeliness to Recommend
What differentiates Shopify from other similar products?
lots of unique features
What is your favorite aspect of this product?
checkout features/tools
What do you dislike most about this product?
analytics dashboard/features too complex
What recommendations would you give to someone considering this product?
reviews features and cross selling capability
Please tell us why you think this review should be flagged.

Giordano de Jesus G.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2023
Shopify is the best store server
Likeliness to Recommend
What differentiates Shopify from other similar products?
I use the company to allow my clients to devote their attention to promoting their products rather than focusing on the technical setup that supports their store. Before, I used other software to create e-commerce websites, but Shopify is much easier to use than helping my customers and helping myself by minimizing the amount of support requests I receive after launching a customer store.
What is your favorite aspect of this product?
Every time I contacted Shopify for help, I received a quick response that included the right solution. Often, the most effective solutions are not what I expected. Shopify has a high standard for themes, so customers can be confident that every theme they purchase will be of high quality. It has efficient code and a nice appearance at a reasonable cost. Shopify takes care of the hosting of your store, this eliminates the need to manage the server or worry about security.
What do you dislike most about this product?
You can almost completely alter the look and feel of a store, but some features are limited. This is often solved by downloading one of the apps in the app store, but this adds additional costs to your store each month. Shopify has support for running a blog, but the blog editor has some idiosyncrasies that can be frustrating when you encounter them. Unfortunately, there are solutions to this problem, but it takes a long time to find them.
What recommendations would you give to someone considering this product?
When clients ask me if they should choose Shopify, Magento, WordPress or another platform, I always ask for more information about the features needed to determine if Shopify will provide everything they need. When Shopify provides all the features, it saves clients so much effort that I recommend it. There are cases where you may want a particular method of calculating shipping costs or combining special discounts that Shopify cannot provide, but you can always contact the company's support staff and ask for a prompt response.
Pros
- Reliable
- Inspires Innovation
- Caring
- Saves Time
Please tell us why you think this review should be flagged.

James H.
- Role: Information Technology
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Dec 2022
Powerful and simple e-Store management.
Likeliness to Recommend
What differentiates Shopify from other similar products?
Shopify separates itself from other vendors by offering a safe and secure way for businesses with large amounts of stock to sell items. It provides the framework that can be utilised by a range of different businesses, making it far cheaper than a bespoke service.
What is your favorite aspect of this product?
My favourite aspect is the breadth of its API. Through said API, I can access many layers of the data produced therein and can be manipulated into all sorts of different reports.
What do you dislike most about this product?
I dislike the way it generates reports without explaining in finer detail how they're generated. There is a very specific way Shopify determines the difference between Sale and Financial reports along with different ways of determining how things such as Coupons/Vouchers are sold and reported.
What recommendations would you give to someone considering this product?
I would strongly recommend having a read through Shopify's very detailed Help page on various meanings and to not take certain statements of reports on face value but to dig deeper and understand better what they're showing you and what it means and how that can benefit you.
Pros
- Performance Enhancing
- Saves Time
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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