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Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

85

Content Management

84

Integrated Search

81

Reporting and Analytics

80

Retargeting Capabilities

79

Content Localization

79

Predictive Recommendations

79

Microsite Management

79

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

83

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Availability and Quality of Training

78

Ease of Customization

78

Shopify Reviews

Quincy G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

everything you need for ecommerce

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

lots of unique features

What is your favorite aspect of this product?

checkout features/tools

What do you dislike most about this product?

analytics dashboard/features too complex

What recommendations would you give to someone considering this product?

reviews features and cross selling capability

Giordano de Jesus G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Shopify is the best store server

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

I use the company to allow my clients to devote their attention to promoting their products rather than focusing on the technical setup that supports their store. Before, I used other software to create e-commerce websites, but Shopify is much easier to use than helping my customers and helping myself by minimizing the amount of support requests I receive after launching a customer store.

What is your favorite aspect of this product?

Every time I contacted Shopify for help, I received a quick response that included the right solution. Often, the most effective solutions are not what I expected. Shopify has a high standard for themes, so customers can be confident that every theme they purchase will be of high quality. It has efficient code and a nice appearance at a reasonable cost. Shopify takes care of the hosting of your store, this eliminates the need to manage the server or worry about security.

What do you dislike most about this product?

You can almost completely alter the look and feel of a store, but some features are limited. This is often solved by downloading one of the apps in the app store, but this adds additional costs to your store each month. Shopify has support for running a blog, but the blog editor has some idiosyncrasies that can be frustrating when you encounter them. Unfortunately, there are solutions to this problem, but it takes a long time to find them.

What recommendations would you give to someone considering this product?

When clients ask me if they should choose Shopify, Magento, WordPress or another platform, I always ask for more information about the features needed to determine if Shopify will provide everything they need. When Shopify provides all the features, it saves clients so much effort that I recommend it. There are cases where you may want a particular method of calculating shipping costs or combining special discounts that Shopify cannot provide, but you can always contact the company's support staff and ask for a prompt response.

Pros

  • Reliable
  • Inspires Innovation
  • Caring
  • Saves Time

James H.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Powerful and simple e-Store management.

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Shopify separates itself from other vendors by offering a safe and secure way for businesses with large amounts of stock to sell items. It provides the framework that can be utilised by a range of different businesses, making it far cheaper than a bespoke service.

What is your favorite aspect of this product?

My favourite aspect is the breadth of its API. Through said API, I can access many layers of the data produced therein and can be manipulated into all sorts of different reports.

What do you dislike most about this product?

I dislike the way it generates reports without explaining in finer detail how they're generated. There is a very specific way Shopify determines the difference between Sale and Financial reports along with different ways of determining how things such as Coupons/Vouchers are sold and reported.

What recommendations would you give to someone considering this product?

I would strongly recommend having a read through Shopify's very detailed Help page on various meanings and to not take certain statements of reports on face value but to dig deeper and understand better what they're showing you and what it means and how that can benefit you.

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Client Friendly Policies

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