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Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
3% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

86

Content Management

85

Integrated Search

82

Reporting and Analytics

80

Content Localization

80

Retargeting Capabilities

79

Predictive Recommendations

79

Microsite Management

78

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Ease of Customization

79

Availability and Quality of Training

78

Shopify Reviews

Shailendra Kumar S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Feb 2023

Shopify Review

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify helps to build an online eCommerce website with all the functionalities including shopping cart, inventory, and payment. It makes sure that all these processes sync up well and work together flawlessly. It makes the payment process easy by just plugging and playing nearly any payment gateway

What is your favorite aspect of this product?

It offers support of 50 languages and has an integration of 70 payment gateways so it’s very easy for merchants to sell products globally

What do you dislike most about this product?

can not say anyting as it is the best

What recommendations would you give to someone considering this product?

Go for this software it has some unique feature in comparison to other ecommerce software

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

María José C.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

The platform provides comfort and high flexibility

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Page setup creates a high degree of freedom when creating an EC site. In addition to the look and feel of the design, you can customize it with a wide variety of applications, so even amateurs can complete an EC site that looks like it was created from scratch by a professional. You can also update your blog. With a wide range of payment methods, we can provide customers with a seamless shopping experience. Above all, the costs and maintenance fees are cheaper than other cart API systems.

What is your favorite aspect of this product?

Third-party applications can be added later to extend the functionality required. From website functionality to marketing functionality, there is a wide range of applications. Many features and payment methods can be used without monthly fees. There are many design templates, from free to paid, and it is highly expandable. If possible, it is recommended that you use the trial on your own to familiarize yourself with it and then turn it into a business deal. Using paid add-ons can be time-consuming; marketing features can also be added with the app so you can manage everything from ad ops and affiliate ASP apps to administration within Shopify

What do you dislike most about this product?

Since the payment site is not fixed, it is unstable for the cycle. Many technical terms are used, and it isn't easy without prior knowledge.

What recommendations would you give to someone considering this product?

In the past, we did not specialize in providing economical and fast delivery, so there were many complex cases and lost orders. Under such circumstances, we implemented Shopify's services as a platform, which has decreased lost opportunities and increased the number of casual business deals.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gonzalo S.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

An EC building platform for professionals

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

We are using it to set up an e-commerce shop for our products. The site has a high degree of freedom, and I think people who understand coding will find it helpful. Because the template is also very substantial, it feels like you are playing with a template close to the image. I borrowed code that I thought was good from other sites and did that. If the content matches the template, you can change the image. If you want to achieve something more particular or customized, you need time and development skills.

What is your favorite aspect of this product?

With Shopify, you can build a highly flexible and functional EC; given what you will use it for, including coding, you should do it with Shopify. We were able to quickly build our EC site, which could not have been outsourced, with reduced commission costs. We were able to generate off-premise sales through the website. With Shopify, we were able to solve our design challenges. Many platforms define HTML and CSS block-by-block, but Shopify allows you to make small changes by editing the code. We can now build sites with a high level of satisfaction by being able to make minor corrections.

What do you dislike most about this product?

A bit slow on the administration screen. Challenging to understand due to many inconsistent parts of the application. When installing the application, CSS stops.

What recommendations would you give to someone considering this product?

It can be used when a B2B company wants to expand its business online or operate an EC site without spending much money. Costs can be kept low by in-house production. On the other hand, if an inexperienced person does it, it costs time and money.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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