Shopify Customer Reviews 2025 | B2C eCommerce

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Shopify

Composite Score

8.8 /10

CX Score

9.0 /10

220 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2025 Data Quadrant Champion

Latest Award, 2025

10 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Service Experience
Product Impact
Contract Negotiation

2025

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

5 Top Rated Features

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

3% Neutral

95% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Respectful

Feature Ratings

Average 83

Order Management

Payment Processing

Catalog Management

Order Portal

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Shopify Reviews

Noime T.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

The most intuitive easy to use e-commerce store

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

I’ve only tried cocomart and other non famous e commerce and so far shopify is the most intuitive and easy to use than most I’ve used and I like the look and feel of shopify

What is your favorite aspect of this product?

It will provide free SSL which makes your business reliable. I also like that it helps me track my inventory since I am able to connect it to our local e-commerce store so every inventory is in sync but my most favorite is the sound it makes whenever there is an order received on either one of my e-commerce store

What do you dislike most about this product?

The price and it also has hidden charges because I’ve got a trial for $1 price for 3 months but I was wondering why the charges are $6. I feel like shopify is taking all my small profit and my store has not even taken off yet. It is just insensitive for shopify to do that to people starting their small business.

What recommendations would you give to someone considering this product?

It the easiest e-commerce to use since it provides a free template but if you are a small business, they have hidden charges on their fees

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sandra Milena M.

Role: Sales Marketing
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2022

Shopify is a simple and intuitive platform

Likeliness to Recommend

7 /10

What differentiates Shopify from other similar products?

Shopify is very easy to use and allows a variety of options to design your virtual store according to the size of the business. In addition, it offers online support in case of any doubt.

What is your favorite aspect of this product?

Possibility of customizing it according to need, with easy-to-create settings. Possibility to buy new capacities that are required for the store.

What do you dislike most about this product?

That charges an extra commission per transaction. that does not have a fixed cost

What recommendations would you give to someone considering this product?

It is a good product, especially for the b2c market.

Pros

Transparent
Security Protects
Client Friendly Policies
Fair

Katlyn H.

Role: C-Level
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Customizable, and easy to use for beginners.

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

It has a large number of apps and third-party extensions that you can use in order to create your website to make it how you want it to be.

What is your favorite aspect of this product?

The level of creativity that you can use when creating your store, there are so many different options that you can really create something special.

What do you dislike most about this product?

that it can be more expensive than it appears to be. There are transaction fees on top of the monthly fees. And if you use certain apps, they cost more too.

What recommendations would you give to someone considering this product?

I would reccomend it, as it is a great platform that allows you to be as creative as you want to be, but beware, depending on what apps you use and how much you sell, it is more expensive than it appears at first.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Effective Service

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Shopify Ratings

90 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Shopify Reviews

Noime T.

The most intuitive easy to use e-commerce store

Likeliness to Recommend

Pros

Sandra Milena M.

Shopify is a simple and intuitive platform

Likeliness to Recommend

Pros

Katlyn H.

Customizable, and easy to use for beginners.

Likeliness to Recommend

Pros

Most Popular Shopify Comparisons

Adobe Commerce

Shopify Plus

WooCommerce

Square Online

Oracle Commerce

Salesforce B2C Commerce Cloud

Feature Ratings

Order Management

Payment Processing

Catalog Management

Order Portal

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training