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Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
3% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

86

Content Management

85

Integrated Search

82

Reporting and Analytics

80

Content Localization

80

Retargeting Capabilities

79

Predictive Recommendations

79

Microsite Management

78

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Ease of Customization

79

Availability and Quality of Training

78

Shopify Reviews

Romain O.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent service overall.

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

shopify stands out from the competition thanks to its simple and minimalist design and its ultra efficient training

What is your favorite aspect of this product?

what I like about shopify is the ease of integration of products

What do you dislike most about this product?

Their high commission needs to be reviewed.

What recommendations would you give to someone considering this product?

It is a very simple product especially for the novist and efficient in terms of pricing and profitability.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Niraj T.

  • Role: Student Academic
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Simplicity of Usage

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

24/7 customer and technical support, marketing and discounts, Shopify app store.

What is your favorite aspect of this product?

Abandoned cart reminders.

What do you dislike most about this product?

Less customizability, it's not a content management system.

What recommendations would you give to someone considering this product?

It's secured and reliable, east to navigate with quick set-up, mobile friendly and has 24*7 customer support. One can give a thought of registering on Shopify.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Ali K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

It is designed to facilitate e-commerce.

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify makes everything much easier than similar competing e-commerce apps. It's great in every way, from the simplicity of the interface for customers to the vast array of possibilities of the infrastructure. Shopify is thoughtfully designed for both users and developers.

What is your favorite aspect of this product?

Due to its popularity, external plugins and especially ready-made payment integration plugins are great.

What do you dislike most about this product?

The lack of a free version is a minus. The lack of a free version is a minus. By removing some features, it should be free version if it is to be used on the user's own server.

What recommendations would you give to someone considering this product?

If you are going to implement your e-commerce project with Shopify, don't hesitate, do it now.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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