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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
3% Neutral
95% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Reliable

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

85

Content Management

84

Integrated Search

82

Reporting and Analytics

81

Content Localization

80

Retargeting Capabilities

79

Predictive Recommendations

79

Microsite Management

79

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

84

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Ease of Customization

79

Availability and Quality of Training

78

Shopify Reviews

DeBow P.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Always improving and innovating

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify is an industry leader and it shows. It had the bandwidth in it's development team to listen and act on requested features for every user.

What is your favorite aspect of this product?

Customization options via add-ons

What do you dislike most about this product?

No parent/child relationship which means no roll up reporting for franchised business models

What recommendations would you give to someone considering this product?

Great interface that is easy to use and learn. Easy upkeep once you get it all set up. Abundant analytics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Charges for Enhancements

Kirti K.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Shopify: Fantastic software for E commerce.

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Customizing an online store quickly and without much effort is provided by Shopify, with an extensive line of visually pleasing templates that add an aesthetic touch to our stores. Shopify is a well-designed platform that enables us to sell products to the market.

What is your favorite aspect of this product?

Shopify takes the complicated world of e-commerce into something that anyone can manage. It helps us to activate products on the website as well as the app. It provides us the customized websites and domains. We can push the whole product catalog to Google merchant Centre and run shopping ads directly. It has preset design templates tool for those who do not know how to design a website. We can create sales channels in the shortest time. We can easily change the outlook of the store from the templates available without any coding and similarly make other changes like giving discount options and setting an upper limit of discount code usage.

What do you dislike most about this product?

Credit card transaction fees are added on top of the monthly cost. The program does not have rating options and product reviews, which does not allow any user to position themselves on its platform due to lack of rating. So, this need to be implemented or improved.

What recommendations would you give to someone considering this product?

We use Shopify in our organization to sell our products directly to our consumers all across the country. One of the best tools to run your E-commerce, we launched our e-commerce store during the pandemic [a year and a half ago], and ever since we have not faced any problems with the platform. It is great for building an eCommerce store and helps in web design, operations and order fulfillment, shipping, marketing, and product management. It gives me an automated layout from the shopping cart to the payment gateway layout everything Shopify does for me.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Michael H.

  • Role: C-Level
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Ecommerce is made easier with Shopify

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Easy to setup and modify, Shopify makes doing Ecommerce way better than it was 5 years ago, By having a simple to use platform Shopify allows us to have a professional look and feel without having to break the bank.

What is your favorite aspect of this product?

The apps are great. You can find an app for any feature on Shopify.

What do you dislike most about this product?

Recurring cost can get very high and if you use too many apps it slows down the website

What recommendations would you give to someone considering this product?

Choose your theme wisely and know which aps you really need

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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