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Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
3% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

86

Content Management

85

Integrated Search

82

Reporting and Analytics

80

Content Localization

80

Retargeting Capabilities

79

Predictive Recommendations

79

Microsite Management

78

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Ease of Customization

79

Availability and Quality of Training

78

Shopify Reviews

Kirti K.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Shopify: Fantastic software for E commerce.

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Customizing an online store quickly and without much effort is provided by Shopify, with an extensive line of visually pleasing templates that add an aesthetic touch to our stores. Shopify is a well-designed platform that enables us to sell products to the market.

What is your favorite aspect of this product?

Shopify takes the complicated world of e-commerce into something that anyone can manage. It helps us to activate products on the website as well as the app. It provides us the customized websites and domains. We can push the whole product catalog to Google merchant Centre and run shopping ads directly. It has preset design templates tool for those who do not know how to design a website. We can create sales channels in the shortest time. We can easily change the outlook of the store from the templates available without any coding and similarly make other changes like giving discount options and setting an upper limit of discount code usage.

What do you dislike most about this product?

Credit card transaction fees are added on top of the monthly cost. The program does not have rating options and product reviews, which does not allow any user to position themselves on its platform due to lack of rating. So, this need to be implemented or improved.

What recommendations would you give to someone considering this product?

We use Shopify in our organization to sell our products directly to our consumers all across the country. One of the best tools to run your E-commerce, we launched our e-commerce store during the pandemic [a year and a half ago], and ever since we have not faced any problems with the platform. It is great for building an eCommerce store and helps in web design, operations and order fulfillment, shipping, marketing, and product management. It gives me an automated layout from the shopping cart to the payment gateway layout everything Shopify does for me.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Michael H.

  • Role: C-Level
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Ecommerce is made easier with Shopify

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Easy to setup and modify, Shopify makes doing Ecommerce way better than it was 5 years ago, By having a simple to use platform Shopify allows us to have a professional look and feel without having to break the bank.

What is your favorite aspect of this product?

The apps are great. You can find an app for any feature on Shopify.

What do you dislike most about this product?

Recurring cost can get very high and if you use too many apps it slows down the website

What recommendations would you give to someone considering this product?

Choose your theme wisely and know which aps you really need

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paulo S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Making online purchases just got a lot easier

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Compared with the previous CE site, updating HP, product page, and collection page have become much more convenient. Since it can be operated intuitively without code, even I, who do not understand HTML and coding, can update the page site smoothly. In the case of our company, there is no programmer in charge of the EC, so it is important to be able to update without code. Since you can intuitively change the HP design, you can update the site frequently, which leads to increased sales. Also, in terms of cost, it's half the price of the platform you were using before.

What is your favorite aspect of this product?

Recently introduced to revamp the company's site It is possible to build an EC with a high degree of freedom using many applications. The point is that you can create a highly designed site without code and without the help of professionals. It is not a dream to build an EC site as a world-class enterprise using an application. I think it is the most promising platform in the CE industry in the future. As for the initial cost, the running cost is very low, so we can think of several things after introducing it for the time being.

What do you dislike most about this product?

Until you make a profit, you may feel that the monthly user fee is a burden. Since the usage fee is high if you include the application user fee.

What recommendations would you give to someone considering this product?

Until you make a profit, you may feel that the monthly usage fee is a burden. Since the usage fee is high if you include the application user fee. From the client's point of view, even from the buyer's, it is possible to create a simple and easy-to-understand CE site in as little as a week, and even without programming skills, it is possible to build a level that professionals can do. When I ask a question to the pre-producer, I usually get an immediate response and I think the biggest merit is that the problem is solved quickly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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