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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
3% Neutral
95% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Reliable

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

85

Content Management

84

Integrated Search

82

Reporting and Analytics

81

Content Localization

80

Retargeting Capabilities

79

Predictive Recommendations

79

Microsite Management

79

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

84

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Ease of Customization

79

Availability and Quality of Training

78

Shopify Reviews

Paulo S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Making online purchases just got a lot easier

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Compared with the previous CE site, updating HP, product page, and collection page have become much more convenient. Since it can be operated intuitively without code, even I, who do not understand HTML and coding, can update the page site smoothly. In the case of our company, there is no programmer in charge of the EC, so it is important to be able to update without code. Since you can intuitively change the HP design, you can update the site frequently, which leads to increased sales. Also, in terms of cost, it's half the price of the platform you were using before.

What is your favorite aspect of this product?

Recently introduced to revamp the company's site It is possible to build an EC with a high degree of freedom using many applications. The point is that you can create a highly designed site without code and without the help of professionals. It is not a dream to build an EC site as a world-class enterprise using an application. I think it is the most promising platform in the CE industry in the future. As for the initial cost, the running cost is very low, so we can think of several things after introducing it for the time being.

What do you dislike most about this product?

Until you make a profit, you may feel that the monthly user fee is a burden. Since the usage fee is high if you include the application user fee.

What recommendations would you give to someone considering this product?

Until you make a profit, you may feel that the monthly usage fee is a burden. Since the usage fee is high if you include the application user fee. From the client's point of view, even from the buyer's, it is possible to create a simple and easy-to-understand CE site in as little as a week, and even without programming skills, it is possible to build a level that professionals can do. When I ask a question to the pre-producer, I usually get an immediate response and I think the biggest merit is that the problem is solved quickly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John M.

  • Role: Finance
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Market leader with great qualities but no big USP.

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

The currency conversion, as well as built in tax calculators seem to work very well.

What is your favorite aspect of this product?

Ease of use in modifying menus, items, and collections.

What do you dislike most about this product?

There are probably better options that are UK based like myself.

What recommendations would you give to someone considering this product?

Consider more specialised ecommerce software if you work in a niche industry

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Cons

  • Vendor's Interest First
  • Less Generous
  • Less Friendly Negotiation

Ishaan P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Best E-commerce Website Designing Tool

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Shopify helps to design the e-commerce website for a small or mid-tier business that doesn't require any engineers or security team for the development. You can simply drag and drop in terms of requirements and also it doesn't require updating the website again and again. It manages the website and its security itself.

What is your favorite aspect of this product?

The favorite aspects are you can design the website and add products according to your needs and the person who buys your product the notification will directly pops out in the Gmail. Also, you can design the payment methods for the user where the user can choose the preferred payment method for purchasing the product. The website can be directly attached to the domain and can be easily hosted online when made through Shopify.

What do you dislike most about this product?

There are no aspects of this software which I can say that I dislike about it.

What recommendations would you give to someone considering this product?

Highly recommended if you are hosting your small business or mid-tier business. All its plans are at a reasonable price and comes with 14 days free trial option where you can test your e-commerce website and it's growth.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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