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Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

85

Content Management

84

Integrated Search

81

Reporting and Analytics

80

Retargeting Capabilities

79

Content Localization

79

Predictive Recommendations

79

Microsite Management

79

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

83

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Availability and Quality of Training

78

Ease of Customization

78

Shopify Reviews

Akari E.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A USER FRIENDLY PLATFORM

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Shopify is a web application that facilitates you to organize your online store. It provides you a huge variety of themes. Shopify allows you to sell physical and digital goods. If you are familiar with HTML and CSS then you will be glad to know that it works on both.

What is your favorite aspect of this product?

This software is easy to use. It provides you templates that make your store unique and different. There are great marketing tools like custom gift cards, etc. The SEO features make this platform different from others. I can easily get my amounts as this platform provides me a secure payment gateway. It is SEO friendly and my products can undoubtedly get noble ranks. The loading speed is just amazing, and ecommerce made on it opens in seconds.

What do you dislike most about this product?

You cannot use third party payment gateway without paying transaction fees. I dislike when the content does not reformate after changing themes.

What recommendations would you give to someone considering this product?

There are many online stores, but choosing the right one for your business is difficult. If you are finding a platform to grow your market then I think Shopify is the right option for you.

Pros

  • Respectful
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brett F.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

I love Shopify. It's the best there is.

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Shopify's platform is easy to use and the checkout process is the best there is. I would definitely recommend it.

What is your favorite aspect of this product?

I love not having to manage the checkout process. The product management is great. The servers are great.

What do you dislike most about this product?

I don't like that you are forced to add and pay for apps to get functionality that you need. Editing pages that aren't the home page gets difficult because the layout options are so limited without paying for apps.

What recommendations would you give to someone considering this product?

Definitely use Shopify.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samuel W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Electronic sales receipt efficiency

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

The difference between this system and others is how simple it is from its platform to be able to manage the online store, from the cart to the billing systems, everything is fast, secure and understandable for even new users, so much so is the efficiency and the confidence that this tool has in the market that even has a free trial to use it and test its functionalities, it has interactive systems and its interface will be of great help for the first times of use thanks to its simple and powerful efficiency

What is your favorite aspect of this product?

I really like how interactive the tool is, and after that, the customization of the platform to adapt the store to our purpose as a brand is remarkable, it is a flexible tool from the first moment and the advice system is constant for some type of help, it is a tool that has been gaining the trust of users in recent years due to the growth of internet sales systems, being one of the fastest and most accessible

What do you dislike most about this product?

I have nothing negative to say about the tool, it is quite good and efficient, it has good functions and it is fast

What recommendations would you give to someone considering this product?

My recommendation is to use the free trial, to get to know it a little and later adapt it to your commercial systems, since it is one of the fastest and most reliable on the market for this type of tool.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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