Shopify Customer Reviews 2025 | SoftwareReviews

Shopify

Composite Score

8.8 /10

CX Score

9.0 /10

216 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

5 Top Rated Features

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

3% Neutral

95% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Reliable

Feature Ratings

Average 83

Order Management

Payment Processing

Catalog Management

Order Portal

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Shopify Reviews

Bhabishya B.

Role: Sales Marketing
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Amazing eCommerce Platform but a bit expensive

Likeliness to Recommend

7 /10

What differentiates Shopify from other similar products?

It is easy to use Shopify than using other similar products. Anyone who have never used any CMS before will find Shopify easier to use than using other CMS to make an eCommerce site. It takes few minutes to set-up store at Shopify where was it takes a bit longer to set-up store at other CMS.

What is your favorite aspect of this product?

The favorite aspect of Shopify is that it's lot more easier to use and it feels great to use Shopify than other eCommerce CMS I have using in the past. And there are lots of features and themes and app's developed by great developers which helps to add new and amazing features to my store and I love that.

What do you dislike most about this product?

What I dislike about this product is it's pricing. They don't have any free version and I mostly look for free versions of every software I start using.

What recommendations would you give to someone considering this product?

If anyone is considering to use this product then I will tell them to use it only if they can afford it, else don't.

Pros

Performance Enhancing
Unique Features
Saves Time
Reliable

Cons

Less Fair

Leonel V.

Role: C-Level
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

The fastest way to start an effective e-commerce

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

How easy it is to have the shop up and running

What is your favorite aspect of this product?

Easy of use

What do you dislike most about this product?

No evolution from my perspective

What recommendations would you give to someone considering this product?

If you are looking for a complex e-commerce this might be not the one. If you want everything you need to start as sson as possible on an elegant way... There you go!

Pros

Altruistic
Generous Negotitation
Reliable
Enables Productivity

Cons

Inhibits Innovation
Slower Product Innovation
Less Efficient Service

Victoria S.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Shopify is great for small businesses

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

They have really figured out a way to make it simple to create a site, as well as an e-commerce platform. Adding products is simple, and with so many integrations, being able to build on the store will be with ease. The customization of the site is also easy, even for a novice to design in. I love that the cost is affordable for my small business. The tips and tricks that they are offering are easily read and digestible and can be implemented quickly.

What is your favorite aspect of this product?

I love that I can have my blog, a calendar, a booking component and my e-commerce all in the same space with easy use and functionality.

What do you dislike most about this product?

I haven't found anything yet to not like about it.

What recommendations would you give to someone considering this product?

Do the trial run and play in the back end to get comfortable with what the features are. Go to their Youtube channel and watch videos on tips and tricks, and also call a consultant to ask for additional help. They have so many things set in place for your success.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Shopify Ratings

90 Likeliness to Recommend

1 Since last award

93 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Shopify Reviews

Bhabishya B.

Amazing eCommerce Platform but a bit expensive

Likeliness to Recommend

Pros

Cons

Leonel V.

The fastest way to start an effective e-commerce

Likeliness to Recommend

Pros

Cons

Victoria S.

Shopify is great for small businesses

Likeliness to Recommend

Pros

Most Popular Shopify Comparisons

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Salesforce B2C Commerce Cloud

1
Since last award

1
Since last award

Feature Ratings

Order Management

Payment Processing

Catalog Management

Order Portal

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training