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Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
3% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

86

Content Management

85

Integrated Search

81

Reporting and Analytics

80

Content Localization

80

Retargeting Capabilities

79

Predictive Recommendations

79

Microsite Management

78

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Ease of Customization

79

Availability and Quality of Training

78

Shopify Reviews

Christina G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Great e-commerce platform for small biz owners!

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

I believe the biggest difference between Shopify and other e-commerce platforms is the user friendly ease of use. Anyone can build a web shop now.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Price. For the very small at home business/shop owner/hobby crafter, monthly charges and other associated costs can be enough to hurt your business until your shop hopefully hits it big.

What recommendations would you give to someone considering this product?

Go ahead & give it a shot. It’s fairly easy to set up & it can give you the ability to be your own shop designer & eliminate the need for a web design firm.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Partha s.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Shopify - An easy way to build online store

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Ease of use, Unlimited products and amazing tools to build stores with ease

What is your favorite aspect of this product?

Without any technical knowledge, ease of use is my favorite

What do you dislike most about this product?

Unable to gain more on selling

What recommendations would you give to someone considering this product?

Just give a try to make your store live. Great E-Commerce platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bhabishya B.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Amazing eCommerce Platform but a bit expensive

Likeliness to Recommend

7 /10

What differentiates Shopify from other similar products?

It is easy to use Shopify than using other similar products. Anyone who have never used any CMS before will find Shopify easier to use than using other CMS to make an eCommerce site. It takes few minutes to set-up store at Shopify where was it takes a bit longer to set-up store at other CMS.

What is your favorite aspect of this product?

The favorite aspect of Shopify is that it's lot more easier to use and it feels great to use Shopify than other eCommerce CMS I have using in the past. And there are lots of features and themes and app's developed by great developers which helps to add new and amazing features to my store and I love that.

What do you dislike most about this product?

What I dislike about this product is it's pricing. They don't have any free version and I mostly look for free versions of every software I start using.

What recommendations would you give to someone considering this product?

If anyone is considering to use this product then I will tell them to use it only if they can afford it, else don't.

Pros

  • Performance Enhancing
  • Unique Features
  • Saves Time
  • Reliable

Cons

  • Less Fair

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