Sinch Logo
Sinch Logo
Sinch

Sinch

Composite Score
7.0 /10
CX Score
7.3 /10
Category
Sinch
7.0 /10

What is Sinch?

Sinch APIs help enterprises enable meaningful communication at scale and connect with your audience seamlessly across messaging, email, voice, and video.

Company Details


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Awards & Recognition

Sinch won the following awards in the Communications Platform as a Service category

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Sinch Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sinch.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

3
Since last award

89 Plan to Renew

4
Since last award

71 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sinch?

5% Negative
13% Neutral
82% Positive

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Saves Time

Feature Ratings

Average 75

Communication APIs

78

Code Libraries

77

Drag and Drop User Interface

75

Online Cloud Platform

75

WebRTC-based Calling

74

Cloud Integration

74

Integration APIs

73

MMS API

73

Software Development Kit

72

AI Engine for CPaaS

71

Vendor Capability Ratings

Average 73

Quality of Features

79

Product Strategy and Rate of Improvement

78

Business Value Created

77

Ease of Implementation

76

Breadth of Features

76

Ease of Data Integration

74

Ease of IT Administration

72

Availability and Quality of Training

71

Usability and Intuitiveness

71

Vendor Support

69

Ease of Customization

62

Sinch Reviews

Maher E.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Sinch from other similar products?

easy to use

What is your favorite aspect of this product?

good server side helping for calling

What do you dislike most about this product?

hard to customize and objective C

What recommendations would you give to someone considering this product?

good prices and easy to use

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Fatima K.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Simple to learn and use!

Likeliness to Recommend

8 /10

What differentiates Sinch from other similar products?

From what I’ve dealt with, Sinch’s uniqueness comes from its ability to allow employees to receive customer voicemails directly, as well as leave notes regarding calls, and mark the status as pending or completed.

What is your favorite aspect of this product?

The ability to keep voicemails that are not completed as pending when waiting for a customer to get us the information we need.

What do you dislike most about this product?

If a voicemail is forwarded from another person from a department, I can no longer see the original caller number. This makes it confusing when needing to call the customer back, as I can no longer see what their original number was.

What recommendations would you give to someone considering this product?

Make sure to use the notes feature when picking voicemails, it will be extremely helpful.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Saves Time

Muhammad W.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Good product but UI is not friendly for Non tech

Likeliness to Recommend

8 /10

What differentiates Sinch from other similar products?

Pioneer of the segment

What is your favorite aspect of this product?

Connectivity

What do you dislike most about this product?

User Interface

What recommendations would you give to someone considering this product?

Hire a tech engineer before implementing this

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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