Sinch Logo
Sinch Logo
Sinch

Sinch

Composite Score
7.1 /10
CX Score
7.3 /10
Category
Sinch
7.1 /10

What is Sinch?

Sinch APIs help enterprises enable meaningful communication at scale and connect with your audience seamlessly across messaging, email, voice, and video.

Company Details


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Awards & Recognition

Sinch won the following awards in the Communications Platform as a Service category

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Sinch Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sinch.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

74 Likeliness to Recommend

84 Plan to Renew

1
Since last award

66 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
79%
Conflict Resolution:
77%
Strategy & Innovation:
77%
Service Experience:
81%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sinch?

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7% Negative
19% Neutral
74% Positive

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 76

Communication APIs

81

Integration APIs

77

Cloud Integration

76

Code Libraries

74

Software Development Kit

74

Online Cloud Platform

73

Drag and Drop User Interface

73

WebRTC-based Calling

71

MMS API

70

AI Engine for CPaaS

65

Vendor Capability Ratings

Average 71

Quality of Features

76

Business Value Created

76

Breadth of Features

75

Product Strategy and Rate of Improvement

74

Ease of Implementation

72

Ease of Data Integration

72

Ease of IT Administration

71

Vendor Support

69

Usability and Intuitiveness

68

Availability and Quality of Training

67

Ease of Customization

60

Sinch Reviews

D M.

  • Role: Consultant
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Amazing product with an interactive user interface

Likeliness to Recommend

4 /10

What differentiates Sinch from other similar products?

Chatlayer Conversational AI chatbot and voicebot platform 'Campaign management

What is your favorite aspect of this product?

Chat-layer

What do you dislike most about this product?

Voice functions

What recommendations would you give to someone considering this product?

Great investment

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Maher E.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Sinch from other similar products?

easy to use

What is your favorite aspect of this product?

good server side helping for calling

What do you dislike most about this product?

hard to customize and objective C

What recommendations would you give to someone considering this product?

good prices and easy to use

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Global product with comprehensive features

Likeliness to Recommend

7 /10

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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