What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Lateef Y.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Apr 2025
Efficient, Integrated, and Team-Friendly
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack stands out for its organized, channel-based messaging, powerful search, and seamless integrations with other tools. It’s more flexible and user-friendly than many competitors, making collaboration easier and more engaging.
What is your favorite aspect of this product?
My favorite aspect of Slack is its seamless integration with other tools. Being able to connect apps like Google Drive, Zoom, or Trello directly into conversations keeps everything in one place and makes workflows much more efficient.
What do you dislike most about this product?
What I dislike most about Slack is the limited message history on the free plan. Important conversations can get lost over time unless you’re on a paid plan, which isn’t ideal for smaller teams or startups.
What recommendations would you give to someone considering this product?
I’d recommend Slack for teams that value organized communication and use multiple tools daily. To get the most out of it, take time to set up channels properly, explore app integrations, and consider the paid plan if message history is important for your workflow.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Kamini V.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2025
This is a fantastic application and user friendly
Likeliness to Recommend
What differentiates Slack from other similar products?
Its easy to use Quick messaging Smooth
What is your favorite aspect of this product?
It is easy to use and does not hang while writing big messages. Attachments are easily shared via messages
What do you dislike most about this product?
There is no such thing to dislike this product
What recommendations would you give to someone considering this product?
Easy to use Sends quick messages
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Asgar A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Apr 2025
Simple and fast
Likeliness to Recommend
What differentiates Slack from other similar products?
It’s built around channels, not just meetings, and the vibe is more casual and flexible.
What is your favorite aspect of this product?
Super fast to switch between channels and catch up without feeling lost.
What do you dislike most about this product?
Search gets messy in big workspaces — hard to find old stuff unless you remember exact keywords.
What recommendations would you give to someone considering this product?
Use channels smartly, keep things organized early on — or it’ll turn into chaos fast.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
Please tell us why you think this review should be flagged.
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