What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Promise S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Apr 2025
Streamlined Team Communication with User-Friendly
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack differentiates itself with its intuitive user interface, robust integration with third-party tools, and powerful search capabilities, making it a central hub for seamless team collaboration and productivity.
What is your favorite aspect of this product?
My favorite aspect of Slack is its real-time messaging and seamless integration with tools like Google Drive, Zoom, and Trello, which keeps communication and workflow centralized and efficient.
What do you dislike most about this product?
What I dislike most about Slack is the information overload in busy channels, which can make it difficult to keep track of important messages and updates.
What recommendations would you give to someone considering this product?
I recommend Slack for teams seeking efficient, real-time communication and strong tool integrations, but to get the most out of it, establish clear channel guidelines and use features like threads and reminders to manage information flow effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
Best messaging platform for team and workplace.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Ketan C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
The gold standard for team communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack's channel-based conversation organization, robust third-party integrations, and ease-of-use interface make it stand out. Its workflow creator and bots also automate routine tasks, so communication is easy and productive.
What is your favorite aspect of this product?
The convenience of switching between various channels and threads, along with in-depth integrations such as Google Drive, Zoom, and Jira, keeps everything centralized. It makes collaboration quick and effortless.
What do you dislike most about this product?
Disappearing older messages in the free plan can be annoying, particularly if crucial conversations are lost. Additionally, channel sprawl can become a problem without explicit guidelines.
What recommendations would you give to someone considering this product?
Establish your channel layout up front and push teams to maintain orderly discussions. Make full use of Slack's integrations and look into the workflow builder to automate common tasks.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
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