What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Otávio P.
- Role: Operations
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2024
Easy to implement, easier to integrate
Likeliness to Recommend
What differentiates Slack from other similar products?
The smooth integration process with a variety of third party tools that collaborate with automated tasks
What is your favorite aspect of this product?
Amount of technical documentation provided
What do you dislike most about this product?
Not being able to control someone’s screen while on a video call
What recommendations would you give to someone considering this product?
Make sure to evaluate the whole business need
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Tyrone V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
"Excellent features!"
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is designed to be a one-stop-shop for team communication, offering not just chat but also file sharing, voice/video calls, project management integration, and more within a single interface.
What is your favorite aspect of this product?
Slack promotes collaboration through channels, where teams can work on specific topics or projects, share ideas, and keep files organized.
What do you dislike most about this product?
Slack is a cloud-based platform, so it relies heavily on an internet connection.
What recommendations would you give to someone considering this product?
Slack’s threaded messaging system allows teams to have structured conversations without cluttering up the main channel, making it easier to follow discussions and find relevant information.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nick L.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Backbone of Marketing Teams
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack’s integrations with marketing tools like Mailchimp and Google Analytics are second to none. It becomes a hub for campaign updates and keeps everything flowing smoothly.
What is your favorite aspect of this product?
we have dedicated channels for each client, where copywriters, designers, and media buyers collaborate without cluttering general chats.
What do you dislike most about this product?
Hunting down an old campaign approval or brief can be a hassle when you’ve got hundreds of messages to sift through
What recommendations would you give to someone considering this product?
take caution on how you set up your channels. Too many can lead to information overload, so keep things focused and structured.
Pros
- Continually Improving Product
- Efficient Service
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
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