What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Roney W.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Communicating Without Overcommunicating
Likeliness to Recommend
What differentiates Slack from other similar products?
How it balances real-time communication with asynchronous workflows, that would have to be the one. It’s a messaging app, but it doesn’t demand constant attention if used right, thanks to channels and threads
What is your favorite aspect of this product?
I’ve connected it with Dayforce to receive automated reminders about team availability, making my life a lot easier
What do you dislike most about this product?
Search functionality isn’t as sharp as it could be. Finding old conversations or files sometimes feels like hunting for a needle in a haystack, especially in active channels
What recommendations would you give to someone considering this product?
take caution on managing notifications—it’s easy for it to become overwhelming if not configured properly
Pros
- Helps Innovate
- Inspires Innovation
- Saves Time
- Security Protects
Please tell us why you think this review should be flagged.
Stephen M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Less Email, More Impact.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has taken the place of endless email threads and chaotic meetings in our agency. It’s where work happens—literally. From brainstorming ad campaigns in dedicated channels to pinging quick updates on client deliverables, it’s the lifeblood of our team communication.
What is your favorite aspect of this product?
We’ve connected Slack with Asana, Google Drive, and even HubSpot, so we’re notified instantly about task updates or new leads. The huddle feature also comes in handy for impromptu voice chats without the formality of scheduling a meeting.
What do you dislike most about this product?
I have never had any issues with Slack
What recommendations would you give to someone considering this product?
Slack has done more than streamline our communication—it’s strengthened our collaboration. Quick decisions are made faster, feedback is shared more openly, and there’s a sense of cohesion even when working remotely. It’s become the virtual office we didn’t know we needed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Harvey B.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Integrations Galore, But Watch Your Search History
Likeliness to Recommend
What differentiates Slack from other similar products?
Unlike Microsoft Teams or Skype, it allows you to segment conversations down to micro-project levels, which helps teams focus and reduces noise.
What is your favorite aspect of this product?
it plugs into almost every tool we use, from Google Drive to Trello. I’ve set up automated notifications for task updates, which has saved me tons of time hunting for information.
What do you dislike most about this product?
There have been times when I’ve had to dig through conversations manually, which can be frustrating during time-sensitive projects.
What recommendations would you give to someone considering this product?
enforce good channel organization habits early—it’ll save you a lot of headaches later on.
Pros
- Continually Improving Product
- Unique Features
- Client Friendly Policies
- Security Protects
Please tell us why you think this review should be flagged.
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