What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Bibek D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
a joy for content creators.
Likeliness to Recommend
What differentiates Slack from other similar products?
slack’s channels fuel content planning better than google chat, with a vibe that’s collaborative and fun. it’s my script for blog or video workflows.
What is your favorite aspect of this product?
i can create a channel for “editorial,” pinning style guides or deadlines. the dropbox integration shares assets like thumbnails instantly. the threaded replies organize feedback on drafts.
What do you dislike most about this product?
no native preview for non-google files, like pdfs, needing downloads.
What recommendations would you give to someone considering this product?
for content teams, slack’s flow streamlines creation.
Pros
- Continually Improving Product
- Enables Productivity
- Saves Time
- Generous Negotitation
Please tell us why you think this review should be flagged.
Kenneth M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2025
Communication and collaboration done right!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack stands out from other communication tools through its intuitive design, strong focus on user experience, and powerful features tailored for team collaboration. It organizes conversations through a flexible channel system, allowing teams to communicate by topic, project, or department. It also offers Slack Connect, which enables seamless collaboration with external organizations. Slack has a vast ecosystem of integrations. It connects with tools such as Google Drive, Jira, and Zoom. Its search functionality is powerful and allows users to find messages, files, and decisions quickly, helping teams maintain knowledge over time.
What is your favorite aspect of this product?
One of my favorite features in Slack is its powerful search and knowledge management. I love how easy it is to find past conversations, decisions, or files using filters like user, channel, or file type. Everything is preserved and searchable by default, which makes it incredibly useful for keeping track of important information over time.
What do you dislike most about this product?
What I dislike most about Slack is how overwhelming it can become, especially in larger teams or active channels. Notifications can pile up quickly, and important messages often get buried in the noise. Without strict channel discipline, it’s easy to miss key updates or feel like you're constantly playing catch-up.
What recommendations would you give to someone considering this product?
If you're considering Slack, the key to getting the most out of it is using it with structure and intention. Start by setting clear guidelines, like defining how channels should be used, encouraging threaded conversations, and managing notifications to avoid overwhelm. Take full advantage of its integrations and automation features to streamline your workflows. Slack’s powerful search makes it easy to find past messages and files, so make use of pins and saved items for important content. With a proper setup and team education, Slack can become much more than a chat tool. It can be a central hub for organized, efficient collaboration.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
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Lucy G.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted May 2025
Slack makes team communication easy and way less!
Likeliness to Recommend
What differentiates Slack from other similar products?
What makes Slack different from other apps is how easy and smooth it is to use. It doesn’t feel like just another clunky messaging app. The way you can organize chats into channels and threads actually helps you keep things neat instead of messy. It just makes working with a team way less confusing and more chill.
What is your favorite aspect of this product?
My favorite thing about Slack is how easy it is to keep conversations organized. Creating channels for different topics or projects means you don’t get overwhelmed with random messages.
What do you dislike most about this product?
Also, the mobile app can be a bit slow which makes it annoying sometimes, but the new update is better now, so not many dislikes.
What recommendations would you give to someone considering this product?
I’d say go for it if you work with a team and need a simple way to stay connected. Just make sure to set up your notifications right so you don’t get overwhelmed — muting channels or customizing alerts really helps.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Efficient Service
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