What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Monika R.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Feb 2022
Efficient tool for staying in touch
Likeliness to Recommend
What differentiates Slack from other similar products?
Instant messaging is very efficient, organised in channels, conversations and threads. I like the Slackbot, especially the reminders and suggestions it gives me (like deleting the channels I don't use).
What is your favorite aspect of this product?
I really like threads in slack. This organization of conversations, where you can respond to a specific comment made by another person, helps keep the topic moving along. Mentions are also helpful when you want a specific person to see your comment - they will be notified that you mentioned it. File sharing works well. I like the integration with my survey tools and get notifications of new responses. The ability to add custom emoticons - the best! In video calls, nothing surprises - it works ok. For group meetings, especially workshops, the ability to create groups for users is useful. Several groups can talk simultaneously.
What do you dislike most about this product?
For some reason, I can't share my screen during video calls. Can't find out why. Conversations disappear from the list after some period of inactivity. If I don't remember a person's name, I find it difficult to find such a thread later.
What recommendations would you give to someone considering this product?
If you have a big group of people who cooperate and talk all the time, that's your tool.
Pros
- Reliable
- Effective Service
- Saves Time
- Performance Enhancing
Please tell us why you think this review should be flagged.
Duarte P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Ease of use
Likeliness to Recommend
What differentiates Slack from other similar products?
Simple design with loads of features to collaborate
What is your favorite aspect of this product?
File sharing and third party integration
What do you dislike most about this product?
The notification sound
What recommendations would you give to someone considering this product?
Integrate as many third party apps as possible in order to create a true productivity ecosystem.
Pros
- Trustworthy
- Effective Service
- Saves Time
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Ashlee B.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Easy to use and fun to have!
Likeliness to Recommend
What differentiates Slack from other similar products?
The ease of use and the fun we have using slack to communicate within our organization makes this product the best around!
What is your favorite aspect of this product?
The pins you can create to go back to.
What do you dislike most about this product?
Nothing at this time
What recommendations would you give to someone considering this product?
Nothing, this product has all that you'd need to accomplish a productive organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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