Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Task Management

83

Document Collaboration

82

Screen Sharing

81

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Vendor Support

82

Slack Reviews

Nodjialem C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Brings clarity to communication and collaboration.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack Channel is the Sun in the Sky for me. Channels brings order to organization-wide conversations, ensuring that the right people and the right conversations are held in the right spots. This eliminates a lot of noise in terms of the quality of conversations we have on Slack.

What is your favorite aspect of this product?

Slack is built to work across all platforms. This adds a lot of convenience to my overall Slack experience.

What do you dislike most about this product?

The quality of the default video call feature on Slack does not necessarily meet all of my needs. With this though, our solution has been to integrate Slack with better video meeting solutions.

What recommendations would you give to someone considering this product?

When it comes to conversation flow and seamless collaboration within organizations, Slack is a must , as far as I am concerned.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Henry J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great Customer Support and Features.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Great customer support I have ever seen in my career.

What is your favorite aspect of this product?

Slack offers a spotless and simple to-utilize interface. I've been involving this stage for more than a year and I'm so cheerful how makes correspondence more straightforward with my partners. For the overall issues, refreshes, questions about our work, we've made a channel to move every data all at once. Not slacks just permits you to construct solid correspondences between your colleagues yet it likewise permits you to more draw in with others in various channels connected with your inclinations. With the new video call and voice message refreshes, Slack addresses each of my issues at the present time!

What do you dislike most about this product?

The main thing I don't like with regards to Slack is the absence of capacity. Some of the time I really want to glance back at a portion of the discussions I made with my colleagues however because of the restricted stockpiling, I can't track down them in the pursuit history.

What recommendations would you give to someone considering this product?

You ought to go with the leeway for business correspondence it is a business chief has bunches of component for designers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shaunak P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Slack is for Modern and New Era communications!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is a very professional tool but still seems to be a user-friendly chat application. Using Slack is much easier as it comes with a Mobile application which is such a convenient way to support team collaborations when working remotely.

What is your favorite aspect of this product?

Slack is a communication platform for teams and companies to work efficiently and nicely. There is no lag in real-time communication from private channels to the public and among my fellow colleagues. everything is under the admin's control. The integration of third-party software with slack is amazing ( Jira, Confluence, Google Calendar, etc.). The schedule sends feature is absent in other alternatives like Rocket Chat.

What do you dislike most about this product?

I find Slack as a very productive and customer-centric product, but I feel that giving custom notification with volume and intensity control while working on other important stuff could be a nice add-on feature to this product because the loss of focus during is work hits the most.

What recommendations would you give to someone considering this product?

If you are willing to shift your existing team communication platform, Slack can be given a chance as it includes a lot of features that can create differences between other alternatives like Skype Business, Rocket. Chat, etc.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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