Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Task Management

83

Document Collaboration

82

Screen Sharing

81

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Vendor Support

82

Slack Reviews

Harold M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Accessible plans for general communication.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is far superior software to the vast majority of competitions, such as Microsoft Teams. It is better because it offers a more professional interface, more ordered through communication channels while Teams focuses on general communication, it does not have the same order. Also, with Slack I get to enjoy a wide variety of built-in bots while Teams only gives me the ability to have one built-in bot. It is also important to highlight how easy it is to use Slack, it is a simple platform to manage and understand around its functions, while Teams is more difficult to configure and use due to the fact that it is linked to Microsoft 365.

What is your favorite aspect of this product?

My favorite aspect of Slack is the fact that you can sort your chat channels through a quick setup. With just a few clicks, Slack allows me to modify existing channels and allows me to add or remove members from a specific channel. Another thing I like is that Slack has an excellent notification system, it notifies me via SMS, email and phone notification when I've been mentioned in a message or if my presence is required in a chat channel. I also love being able to send all kinds of files and documents via Slack, it's a quick process to upload files and send them.

What do you dislike most about this product?

The main things I dislike about Slack is the search system. When we started using Slack, we didn't notice that the search system was a bit limited. After some time using this software, we realized that when performing a search, it does not show very old results for a specific word, it only shows the most recent results and skips the old results. This affects the search for some specific information, I hope you can expand the search system.

What recommendations would you give to someone considering this product?

One of the main reasons why I would recommend Slack is because it has been a software that has greatly helped my work area to be able to communicate with other sectors of the company, it has allowed us to share ideas, solutions and provide new support material. In addition, Slack helps us to debate, generate discussions and solve them online. It is a software that helps the user to work regardless of the distance in which they are, it is always effective to share opinions. It is cheap software, with very affordable plans.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

Sarah S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Slack is top of the line! Worth the investment!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Functionality, easy, intuitiveness, always improving

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Not a perfect way to organize so many channels

What recommendations would you give to someone considering this product?

It's incredibly helpful for large or small teams who are remote or need a method of instant communication

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

prashant g.

  • Role: Consultant
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great security,distraction if not careful,easy app

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

In slack, its easy to share and collaborate with someone in real time. Also our data in the software is always protected. It defines its great security and hence are differentiatinf features.

What is your favorite aspect of this product?

Great security, can also create channel within company,mobile as well as dekstop working product. These are something which i liked the most about this product

What do you dislike most about this product?

Conversation gets deleted after 12-14 days, storage is limited.Also thia product can be distraction if not careful. So these are dislikes and should be improved.

What recommendations would you give to someone considering this product?

Slack, though possess drawbacks have also consist of lot many pros. It gets improved in time, and everytime it provide something on favour of users. Its security, its ease of use are something which user likes. So one shoukd definitely use this.

Pros

  • Unique Features
  • Caring
  • Altruistic
  • Appreciates Incumbent Status

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