Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Task Management

83

Document Collaboration

82

Screen Sharing

81

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Vendor Support

82

Slack Reviews

Jeevitha C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing product

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The speed. Though Slack performs so many operations, we get to use it effortlessly. Where as the other products, there is always issues with the page loading or the buffering while you search some text.

What is your favorite aspect of this product?

Slack integrates most of the third party applications like outlook, google calendar and many more applications that we use daily. This automatically changes the status based on the schedule that is there in the calendar. This is one of the best features I have seen in this product. It is user friendly and I love the UI. So these points stand out and make this product a different one than the other products.

What do you dislike most about this product?

The only thing that I dislike about this product is the lack of read receipt( to know if the text is read or not). It is one of essential features is what I feel.

What recommendations would you give to someone considering this product?

If you are looking for a great integration and collaboration tool, you got it handy. Please go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

James C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Great group management app

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The astounding capacity to oversee correspondences. Emails are truly difficult to follow and it turns into a truly strong undertaking. Texting applications are not cooked towards mass correspondence between groups.

What is your favorite aspect of this product?

I like this application refreshes all contacts progressively. This permits us to keep in touch that doesn't tie up my telephone when I really want it. I additionally like the ability in include media and connections for my posts.

What do you dislike most about this product?

have not faced anything particular while using process.

What recommendations would you give to someone considering this product?

Implement Slack without hesitation. You will not regret it.

Pros

  • Trustworthy
  • Inspires Innovation
  • Saves Time
  • Transparent

Oliur R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Excellent business communication tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

When it comes to business communication, Slack is a fantastic tool. It has some great features that I really like, such as real-time messaging, audio and video calling, and screen sharing, which makes it a great combination. It integrates with well-known tools such as Google Drive, Office 365, and others. It has a workflow builder that allows you to automate routine actions and communication. All of these amazing features combine to make Slack one of the best.

What is your favorite aspect of this product?

In Slack, team communication is extremely effective. It supports file sharing as well as messaging calling. Integrates easily with third-party tools such as Bitbucket. I like how it organizes all of those groups and makes it simple to navigate. I can create different workspaces for different groups as well as channels for various departments. It is cross-platform compatible, so I can easily access it from any device.

What do you dislike most about this product?

When it comes to business communication, Slack is unrivaled. There are a few things I'd like to see improved, such as the ability to completely delete text; currently, you can only edit the text you sent but not delete it. If you are on a free plan, old messes will also vanish. Aside from that, it's an excellent piece of software.

What recommendations would you give to someone considering this product?

Slack is highly recommended by me if you are looking for a reliable communication tool that can do almost everything you want and is simple to use. It has all of the great features that an all-in-one business communication tool should have, such as messaging, calling, file and screen sharing, and so on.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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