What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Vedant G.
- Role: Student Academic
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Feb 2022
excellent security & interface,minimum storage
Likeliness to Recommend
What differentiates Slack from other similar products?
Its great security, ease of sharing something funny or off topic and multiworkspace channels features differentiates it from other
What is your favorite aspect of this product?
Data protection due to excellent security is my favourite aspect of this product
What do you dislike most about this product?
Conversation deletion after 2 weeks and minimum file storage are some dislikes from my side
What recommendations would you give to someone considering this product?
This product can be distraction if misused, otherwise a great product for those who are involved in bussiness meetings, tech meets or any other online gathering
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Inspires Innovation
Cons
- Less Generous
- Security Frustrates
Please tell us why you think this review should be flagged.
Ariel O.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Love this product! Easy to communicate with others
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack makes it easy for you to connect with your team and company quickly. They are always looking to improve and adding fun new features often.
What is your favorite aspect of this product?
I love the reaction emojis if I’m being honest. Slack allows you to creat custom emojis and I have some I made for my team. That everyone in the company can also always use. Help humanize us and get a point across, or if you have a quick thumbs up for acknowledgment.
What do you dislike most about this product?
Some of the flow of slack can be difficult at times. When I’m trying to find a conversation from a long time ago it can be hard to find.
What recommendations would you give to someone considering this product?
If you need a great product that helps you collaborate virtually or in office look no further. Slack is an awesome tool to keep everyone connected.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Harry C.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2022
It's free for our small company!
Likeliness to Recommend
What differentiates Slack from other similar products?
I think what differentiates Slack from similar products is that it works on both Mac and PC, Android and iOS. We have both operating systems across our print shop, so this is essential for us.
What is your favorite aspect of this product?
My favourite aspect of how Slack works is that we can do instant messaging in channels, and we can do instant messages directly. We can also create mini-conferences where 3 or more staff are in the same instant message room.
What do you dislike most about this product?
I think what I dislike most about Slack is it is not very good for document collaboration. You can upload files and send them, but there is no form of document versioning. This would be useful as a print shop, so we could see the changes or history of files.
What recommendations would you give to someone considering this product?
If you are a small company like ours, it is free to use Slack so you should sign up and set it up for your company and see how it goes for you. That's what we did and now it is an essential service which stops us shouting across the office!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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