What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Evandro S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Facilitates communication.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack accepts a wide range of standards and comes with a powerful search tool, ensuring you don't miss out on work.
What is your favorite aspect of this product?
like Slack allows: • A simple to use interface. • You can tag people, channels, and other things to alert interested people to the conversation. • Ability to edit previous comments and create separate threads to stay in a specific context / topic • With option for quick meetings. • You can share files and documents. • To manage many teams without having to leave the session. • You can manage many teams without having to log out.
What do you dislike most about this product?
Slack is expensive and old messages are deleted after a certain time in the free versions.
What recommendations would you give to someone considering this product?
I recommend Slack to integrate with other applications like Google Calendar, Drive, and Zoom; the mobile app works just as well as the desktop version and is useful for sharing and storing files.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Omar S.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2021
Absolutely essential - Beats e-mail in my opinion!
Likeliness to Recommend
What differentiates Slack from other similar products?
In all honesty Slack is the first product of its type that I have used in a business environment. That said, it is so intuitive and slick that I can't see myself looking for another solution anytime soon.
What is your favorite aspect of this product?
Slack is so easy to learn to use as the UI is simple but effective. I rely less and less on e-mail for internal communication every day.
What do you dislike most about this product?
Nothing really. Without Slack I would genuinely feel like I had one hand tied behind my back!
What recommendations would you give to someone considering this product?
It's free to use for small teams so give it a try at zero cost. You won't regret it!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Eric P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Useful But Far From Top of Class
Likeliness to Recommend
What differentiates Slack from other similar products?
Great for mobile users but lacks great desktop functionality.
What is your favorite aspect of this product?
Mobile features
What do you dislike most about this product?
Bugs and hiccups that disrupt productivity and collaboration
What recommendations would you give to someone considering this product?
Decide if you want more of an informal communication tool (Slack) or a more formal one.
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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