What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Anya D.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2021
Brings productivity to my fingertip.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack connects with most other tools we were already using ,even before Slack was introduced into our workflow. This has enabled us to get more productive value from both Slack and the tools it integrates with.
What is your favorite aspect of this product?
Works very fine on the go. This of course has allowed me to communicate and collaborate with co-workers , on the go.
What do you dislike most about this product?
Originally , Slacks video call feature is simply basic , without any major extras. However, we found away around this by integrating Slack with primary video conferencing software products, adopted by my company.
What recommendations would you give to someone considering this product?
When it comes to work based productivity, I think Slack is the well suited tool for most companies .
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Riley S.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Initial Implementation
Submitted Nov 2021
Love Slack for remote work!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is one of the easiest messaging forums out there. You can create different channels for different fields and different groups, making communication easier than ever
What is your favorite aspect of this product?
I love Slack because it allows me to talk to my remote coworkers in real-time and get answers quickly. Our team is spread throughout the US, but we all stay connected daily with Slack.
What do you dislike most about this product?
I wish we could search within conversations
What recommendations would you give to someone considering this product?
I have no recommendations! It's super simple to use
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Serena S.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2021
Easy to use, Slack helps me stay connected!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is like one giant community feed, but organized and easy to use. I'm not sure who its direct competitors are but it gets the job done right.
What is your favorite aspect of this product?
I like the feeds actually. It's super basic, but the way my team director send it up, makes finding topics really easy without needing to click around a million times to find it. The feed reply is cool too!
What do you dislike most about this product?
I feel like the actual dashboard window could be more aesthetic. It looks a little clunky sometimes.
What recommendations would you give to someone considering this product?
Be sure to have feed topics set up and keep the conversation going in the #main feed so folks know how helpful it can be on the daily.
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
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