What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
John H.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Fantastic work organization product
Likeliness to Recommend
What differentiates Slack from other similar products?
I have no experience from similar products.
What is your favorite aspect of this product?
It has streamlined all workflow channels and ensured that there is effective teamwork across the entire company. Communication as a basic tool in our organization is well managed and we respond and engage our customers very fast.
What do you dislike most about this product?
I have nothing to dislike in Slack.
What recommendations would you give to someone considering this product?
I totally recommend Slack to any organization to any company for better workflow management.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Abhinav Ranganath P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Slack is the best collaboration tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is the best tool for collaboration, simple to use and intuitive. The most distinguishing characteristic of Slack from its competitors is its user interface, which makes workplace communication look informal and straightforward to manage.
What is your favorite aspect of this product?
For me, Slack is a must-have tool. It enables our team to communicate and collaborate effectively. Slack's best feature is that we may join or participate in several groups and conversations from a single location. The interoperability, simplicity of use, and connectivity with many other softwares such as Jira, Trello, and Asana are the main reasons I appreciate and use Slack for all of my needs.
What do you dislike most about this product?
Slack has nothing to dislike in general, but if I had to single out one feature, it would be the Threads. Even if Slack is becoming better every day, I still miss stuff when people don't mention me with @. Another consideration is that Slack has gotten extremely costly in recent years. It becomes more expensive as the number of paying members in the organisation grows. I believe you should address these issues.
What recommendations would you give to someone considering this product?
Slack is a business messaging tool that links individuals to the information they require. Slack changes the way businesses interact by bringing individuals together to work as one cohesive team. Slack stands out in most of the features when compared with its competitors such as Microsoft Teams or Skype.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Christine F.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2021
Fantastic messaging and voice call product
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has the most advanced video and voice calls that are very powerful with strong network connection.
What is your favorite aspect of this product?
It has enhanced effective communication across our company with great voice, video and messaging tools. Organization of our teams and through collaboration is very effective with our remote teams working with our internal teams. It can be easily acquired at a reduced cost and very low maintenance cost.
What do you dislike most about this product?
Slack has been very strong all through and performs effectively always in the entire organization.
What recommendations would you give to someone considering this product?
Organization of teams voice, video, messaging and data flow across organization can be easily implemented with Slack and I highly recommend it.
Pros
- Inspires Innovation
- Client Friendly Policies
- Fair
- Transparent
Please tell us why you think this review should be flagged.
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