What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Steve V.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Happy to use #Work
Likeliness to Recommend
What differentiates Slack from other similar products?
User friendly, easy to integrate, smooth app, fun to use. nice features like slackbot and auto replys, easy to manage. I even invested in #work before it merged with salesforce
What is your favorite aspect of this product?
Quick and reliable
What do you dislike most about this product?
Sometimes I forget about a channel and stopped getting notifications for no reason People need to tag @ me
What recommendations would you give to someone considering this product?
Downlaod the app, fun to use for work and even outside of work
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jimmy M.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Sep 2021
It's so useful
Likeliness to Recommend
What differentiates Slack from other similar products?
It's more focused on use at work.
What is your favorite aspect of this product?
The channel system and the Clack Connect
What do you dislike most about this product?
I think it should have more notifications settings.
What recommendations would you give to someone considering this product?
Anyone in your organization can search or join these channels. You can improve transparency while allowing each person to benefit from the context of each of your conversations.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Grace K.
- Role: Human Resources
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Sep 2021
Good product, good features.
Likeliness to Recommend
What differentiates Slack from other similar products?
It is a more complete work platform than others, it is dynamic and allows you to share files in different formats and view them while meeting with co-workers, it allows you to update projects taking into account each contribution.
What is your favorite aspect of this product?
I really appreciate videoconferencing because it helps to finalize projects in group consensus.
What do you dislike most about this product?
There are some file formats that do not open correctly.
What recommendations would you give to someone considering this product?
The best thing to do is to set up working groups for each project, each contribution is instantly available for other users to critique and make changes.
Pros
- Unique Features
- Efficient Service
- Client Friendly Policies
- Altruistic
Please tell us why you think this review should be flagged.
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