Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Task Management

83

Document Collaboration

82

Screen Sharing

81

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Vendor Support

82

Slack Reviews

Harima A.

  • Role: Human Resources
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

User friendly

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

You are able to integrate other tools and apps into the Slack app, for example Google Calendar to keep track of your meetings. This helps keep everything in one place which is super efficient.

What is your favorite aspect of this product?

I love how easy it is to use and how you can get so much done with just one app.

What do you dislike most about this product?

Slack calls some times freeze my system and take forever to connect.

What recommendations would you give to someone considering this product?

It is a very useful and user friendly app. I would definitely recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Neeraj S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

"Best application for most helpful communication"

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is a work environment specialized apparatus, "a solitary spot for informing, devices and documents." This implies Slack is a texting framework with bunches of add-ins for other working environment devices. The add-ins aren't important to utilize Slack, however, on the grounds that the fundamental usefulness is tied in with conversing with others.

What is your favorite aspect of this product?

As far as I might be concerned, Slack is a basic apparatus. It empowers our staff to work and team up effectively. The most amazing aspect of slack is that we can take an interest or participate in different gatherings and discussions in a single spot. Similarity, convenience and combinations with different programming projects, for example, Jira, Trello, and Asana is the primary motivation behind why I like and utilize Slack for every one of my necessities.

What do you dislike most about this product?

Slack once in a while gets interesting to explore in case you are looking for old messages or connections in a talk. Sticking significant texts helps, however the entirety of your discussions can't be stuck, and afterward the whole visit gets massive. Adding multiple individuals in a visit is likewise not incredible, as each time a renewed individual gets added, the talk window is changed over into another one, and the old discussions are lost.

What recommendations would you give to someone considering this product?

Slack is an extraordinary stage that offers you and your collaborate to date coordination and communications with many elements. So I definitely recommand this application.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Quentin P.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

If you're into IT, Slack should be top of the list

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Whenever I'm invited to join a network, one of my first questions is "do you use Slack?". It's an important question because Slack was built from the ground up for collaboration, and that is the primary function of any network.

What is your favorite aspect of this product?

Slack uses a concept called channels. Every channel is independent, and you can click directly through from one to another. That makes it super simple not only to join in with a conversation happening on one project or product I'm following, but on every project or product without needing to leave the platform.

What do you dislike most about this product?

When I first used it, it took a while to understand the navigation, but that was quite a few years ago. Nowadays it comes with helper cards no matter where you are. I can't see anyone having any trouble using it these days.

What recommendations would you give to someone considering this product?

Sign up, then follow the on-boarding series. Like any useful product, the more you learn about its operation, the better it becomes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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