Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Task Management

83

Document Collaboration

82

Screen Sharing

81

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Vendor Support

82

Slack Reviews

Joaquin D.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

WORK EASIER.

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

The difference of Slack with other similar products is that through such effective video conferencing I can share information in a very efficient and secure way, helping me to save my time and that of my guests in meetings, I really like that it works in a very visual way and easy to configure with excellence in HD video and audio, as well as being fast and very secure.

What is your favorite aspect of this product?

My favorite aspect of Slack is its wonderful functions which are available to its users, functions that we can take full advantage of what I like about this online collaboration software is that it allows me to keep my work organized and focused with centralized spaces for conversations, files and tools. I like the accessibility, the simplicity with which I can move around, its flexibility and effectiveness, it is excellent.

What do you dislike most about this product?

Slack is an online meeting service that works in its entirety, offering wonderful collaboration tools, it is a program that has worked very well for me at all times and has helped me start my work in a simple and effective way, I have nothing to dislike this software, in my experience it is perfect.

What recommendations would you give to someone considering this product?

I recommend Slack to any person and work team who are considering its use to collaborate online through real-time meetings, sharing audio and video screen, it is a tool that brings great benefits by providing wonderful options when and where they are needed. It is flexible and intuitive, adapting to our needs, offering a unique experience and success in our collaboration, it works simply at the touch of a button, saving our time and expenses in travel, I recommend it because it is a work tool at your fingertips.

Pros

  • Fair
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Paul W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Excellent product for team communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It's ease of use and wide-range of features enable daily team communication and file sharing to work incredibly well

What is your favorite aspect of this product?

The ability to snooze your own status when wanting focused periods of work

What do you dislike most about this product?

Sometimes search results are not always clear

What recommendations would you give to someone considering this product?

To go and buy it

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Hammad B.

  • Role: Consultant
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Great for internal communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Although it resembles other communication platforms, I prefer it to Teams.

What is your favorite aspect of this product?

One of my favourite features is the notification and snooze settings, which allow me to choose who and what I receive notifications from on my phone and laptop. On a daily basis, I receive so many notifications; it's good to have a voice using this app. It's also simple to share files.

What do you dislike most about this product?

I don't currently have any dislikes. The only thing I would modify is that when you receive a group message, the notification would remain active until you have viewed all of the new messages. I understand that this is a minor issue that would not prevent me from using the application.

What recommendations would you give to someone considering this product?

Because our organisation is based remotely, virtual communication has become even more crucial. We make use of the platform for both text and voice communication. Within the app, we can share files and collaborate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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