Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Task Management

83

Document Collaboration

82

Screen Sharing

81

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Vendor Support

82

Slack Reviews

Camilo D.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Industry standard, doesn't dissapoint

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack might be just about the same as other messaging tools, but it's so different in that it has a simple approach to communication that is a joy to use. Others try to add so many features, but their UX is lacking. That's not the case with slack: apart from a few issues that we learn to live with (for example, you can't do all the configuration through the app and has to go to the web to complete basic stuff), we just use it intuitively and we are never distracted by the interface. That's just the end goal of an app, that its interface does not get in the way of productivity. Slack is where work happens (greatest slogan, by the way).

What is your favorite aspect of this product?

I love that I can have many workspaces and that I can use slack without thinking much about costs. We have had paid versions in the past, but it's not worthy: everything that is important has to exist beyond temporary communication, so I think they just over-deliver on the free version and it's really great for small teams.

What do you dislike most about this product?

Some of the pro features are really not very well developed. We tried video calling but it was quirky and buggy, so IMHO it's not worth the pro features unless perhaps the size of your organization requires it. For small teams, there are much better options for video/voice calling, and it's also a shame that slack doesn't have a truly built-in task manager that works. We always have integrations available, but I would love to see the same execution for those productivity features.

What recommendations would you give to someone considering this product?

There are many similar apps and it probably boils down to personal preference. I tried Discord and others, but I simply liked Slack's interface better, It's a simple tool for a very important need, so you can only try different apps and just settle with whatever suits your needs. I just love it because I got used to it a long time ago, and other interfaces are just too busy for my taste. For larger teams, there might be better options, especially when you have to integrate a lot of internal applications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Jack M.

  • Role: Human Resources
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Communication and teamwork

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

This collaboration tool differs from other similar tools due to its high quality in its functionalities. Since it allows us to manage projects, incorporate new employees and facilitate communication between departments inside and outside the company.

What is your favorite aspect of this product?

One of the aspects that I like the most and find useful about this tool is that it allows us to share the screen with other users in the group. This helps us to solve simple problems when users have some kind of problem and do not know what to do. I also like being able to have alerts and notifications which we can enable to be sent by email or simply view them within the platform.

What do you dislike most about this product?

Among the aspects that I do not like about this tool is that to eliminate any type of conversation that you have had with a member of the space, it is necessary to have the permissions enabled by the owner of the room. I also find the downloadable program for PC to be a bit deficient as it is resource consuming and for this reason I prefer to use "Slack on their website.

What recommendations would you give to someone considering this product?

Slack is a great way to keep people in touch and work together on the same project. Without a doubt, this tool is one of the best alternatives out there and for this reason, I would recommend evaluating every aspect of this software.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Angelina Grisel S.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

The best in its field.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It is a widely used product in this organization, it is used throughout the company and many of our clients have it in turn as the predefined collaboration software. Well, a large number of characteristics that have made it quite appreciable and make it stand out in the market, its large amount of complement at the same time makes it useful for different cases and allows it to stand out within the integration eyes that we want to focus on. .

What is your favorite aspect of this product?

has a lot of negative things is an internal collaboration product that allows to improve communication due to a greater interaction with an increase in the organization of workspaces and thus generating an almost instantaneous growth in ROI. It is a product with enough extensibility which you include in different aspects of our company and provide operation in all available branches.

What do you dislike most about this product?

Nothing bad to add is a fairly new product which has made it possible to reduce the spaces within organizations and for our clients, it has endless characteristics which sometimes cost to use all but are always there waiting for if they are needed.

What recommendations would you give to someone considering this product?

Regarding the recommendation, it is a product that is easily integrated with other third-party systems, resulting in an increase in the organization of the workspace that is consequential thanks to the direct increase in the efficiency of collaborations in the groups of our organization. Sincerely, if you need a collaboration program that can have a direct impact in a short time and an increase in your capabilities as a company, Slack would be the ideal option.

Pros

  • Enables Productivity
  • Effective Service
  • Transparent
  • Helps Innovate

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