What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Shivani S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
One Slack for all Chat operations
Likeliness to Recommend
What differentiates Slack from other similar products?
Power Integration, Chat operations
What is your favorite aspect of this product?
Channels, intuitive UI
What do you dislike most about this product?
random crashes on macOS
What recommendations would you give to someone considering this product?
best tool for in-company or in-team communication
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Jay T.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Fantastic product in a best price
Likeliness to Recommend
What differentiates Slack from other similar products?
The user interface is more simple than other products. Functionalities are higher in Slack compare to other products.
What is your favorite aspect of this product?
There is a functionality of calling and screen sharing in slack that is very useful. The creation of a channel is very effective we can share the work with our team and review it from other members. There is a feature of stay away and stay online is sometimes need for users.
What do you dislike most about this product?
Almost everything is covered in Slack.
What recommendations would you give to someone considering this product?
If there is required to communicate in business it is the perfect tool to use with that you can share data and screen share between peers to solve the complexity of work.
Pros
- Continually Improving Product
- Effective Service
- Inspires Innovation
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
Pavel S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Extremely convenient collaboration tool!
Likeliness to Recommend
What differentiates Slack from other similar products?
Wide integration with all well-known teamwork tools.
What is your favorite aspect of this product?
Cross-platform and essential tool.
What do you dislike most about this product?
Communication and collaboration is limited with your workspace. It will be great to be able to communicate with people from different workspaces.
What recommendations would you give to someone considering this product?
If you are considering between Teams and Slack, I would recommend Slack
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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