Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Task Management

83

Document Collaboration

82

Screen Sharing

81

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Vendor Support

82

Slack Reviews

Sandra F.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Fast and direct communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack offers the opportunity for our company to develop fluid communication, effective collaborative work, in the different departments and teams that implement it. Offers messages through direct chat, group chat, audio, video calls. In addition to a wide number of features that make this tool highly valuable for the company. It has the integration of various professional and business services and utilities, such as Office 365, Salesforce, OneDrive, Google Drive, among others.

What is your favorite aspect of this product?

It has a nice interface and very easy to use. Integrates quickly and seamlessly with various applications. In addition, it is very agile to share files, making communication an efficient and attractive process. The process of uploading and downloading files is quick and hassle-free. Provides the ability to access the platform at any time and from anywhere through its mobile application.

What do you dislike most about this product?

The extensive amount of notifications that arrive can be overwhelming and the mobile application for Android has some shortcomings in its operation.

What recommendations would you give to someone considering this product?

With Slack, teamwork is more efficient, because its members can exchange all kinds of content, photos, videos, in addition to making video calls. In addition, it allows you to integrate with your favorite applications. I recommend it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cate W.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Eased Communication and Task Management

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Compared to other similar products, Slack provides many features at an extremely low cost. It is also easy to get the locked features you would like to use unlocked without extra cost.

What is your favorite aspect of this product?

My favorite aspect of Slack is collaboration that enables teams from any part of the city and world to work together. As such, teamwork is maintained.

What do you dislike most about this product?

The fact that for any added team member, one would have to incur extra cost which most people only realize when it is billing time.

What recommendations would you give to someone considering this product?

I recommend Slack to any organization that embraces collaboration to reach its goals. Slack enhances collaboration of teams from any location and this ensures that all tasks are completed as required.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jennifer Scarlet J.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Great messaging software.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It is a product that has grown a lot within our company to the point that one of the most used in the organization is quite a result of the success that only other products have had due to its ability to store different files and messages in a secure way Discreet and simple, it also has multiple dynamic characteristics that add a fun touch to communications, thus allowing free expression among the entire company.

What is your favorite aspect of this product?

Among the many outstanding features that this product has, it certainly stands out in the ability to save the history of messages without the need to lose order on the ipro screens, undermining direct interaction by the user. Different ideal time groups can be created to solve problems that are caused unexpectedly. It also allows a bit more informal type of communication access for less dense communications.

What do you dislike most about this product?

Nothing, its operation is bad in my opinion, its characteristics are more than adequate and it is a fairly structured product which allows you to forget that it uses its external environment and simply focus on the development that your organization is generating.

What recommendations would you give to someone considering this product?

Yes, regardless of what your company does, this product works wonderfully in any small medium-sized organization, although perhaps for large companies it becomes a bit difficult to maintain high levels of communication through this product alone. However, even in these cases, it can be used as the ideal product to organize communications from remote locations and in turn allowing fluid interactions with different groups.

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Client Friendly Policies

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