What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Edwin W.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2021
Better communication with Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack provides a central place to get things done. Slack gives real-time access to teams helping to reach more people fast. Through Slack channels, it becomes easier to follow conversations and discuss relevant topics easily. Slack has more integrations, a better bot, and better usability.
What is your favorite aspect of this product?
Slack has given us a virtual space to share information and files and cut through data silos across the organization. It is the most efficient tool to use for us to connect with people, project teams. Everyone in our company knows where to turn to when a problem arises that is through a relevant Slack channel. It is flexible and things get done more quickly with Slack.
What do you dislike most about this product?
Slack can be addictive leading to employees doing less work and more time chatting. .
What recommendations would you give to someone considering this product?
Slack has benefited or organizations with secure collaboration and social connection and has significantly decreased email usage. Teams can now communicate more effectively with Slack.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
EMMA B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2021
rich and intuitive communications product
Likeliness to Recommend
What differentiates Slack from other similar products?
The channels that can be defined and dedicated to specific discussions or projects. Ability to mute notificatiobs. The emois and gifs make communication fun.
What is your favorite aspect of this product?
The organization can define channel , that is have discussions or groups for the discussions of particular things only so there are no mix ups, the channels can also be set either to blic or private. There is also differentiation when it comes to personal chats and channel chats. There is audio and video and hat all in the platform whose qualities are on point. Can intergrate with other products like for instance we have intergrated Slack with Trello in our organization. Allows for file sharing. Slack has secure , so no one has to worry when transferring sensitive data.
What do you dislike most about this product?
It is expensive.
What recommendations would you give to someone considering this product?
Slack is an amazing product that ensures ordered communication in organizations from small to medium to large organizations. It has amazing feartures like the dedicated channels(groups for specific dicussions and projects) and the defined groups (public and private), the audio, video are of good qualities. I would highly recommend this product to organizatios seekeing to have seamless communications.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Elizabeth C.
- Role: Information Technology
- Industry: Finance
- Involvement: Initial Implementation
Submitted Feb 2021
I like Slack for team communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack tells the status of the person next to his name and i can reply to the person directly in the thread.
What is your favorite aspect of this product?
Within Slack different channels can be set, both private and public.
What do you dislike most about this product?
Conference calls can be included in the trial version.
What recommendations would you give to someone considering this product?
Slack bridges the gap of having a well structured place for discussion.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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