What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews
Sadiq I.
- Role: Student Academic
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Perfect for professionals
Likeliness to Recommend
What differentiates Slack from other similar products?
It is good for education purposes where a lot of discussions has to be done via messaging and calls are not that frequent. It provides you to make an entirely new conversation over one thread where you can reply it is much time as you need. The structure used is suitable for professional use.
What is your favorite aspect of this product?
You can make as many channels as many you need. The interface is very sorted so one can understand it easily. You can have a one to one, or group chat without any issue. It provides a professional set of tools so one can have a seamless corporate or formal conversations.
What do you dislike most about this product?
Everything is accessible for only paid members. One cannot call more than 15 members at a time. It does not have a catchy interface.
What recommendations would you give to someone considering this product?
If you want to use it for majorly formal conversation, it is a good option. As its interface gives a touch of formal enviroment.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Patricia K.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Slack review
Likeliness to Recommend
What differentiates Slack from other similar products?
It is very easy to manage since it's pocket friendly compared to other similar products.
What is your favorite aspect of this product?
It is a very nice tool especially when it comes to collaboration and communication in an organization.
What do you dislike most about this product?
It is the best i have no complain towards it.
What recommendations would you give to someone considering this product?
To give it a try since it never disappoints.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ivan M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2021
Easy to implement and use
Likeliness to Recommend
What differentiates Slack from other similar products?
I like the price and the functionalities but above all the ability to customize the notifications in an advanced way
What is your favorite aspect of this product?
Intuitive and easy to use interface which facilitates implementation in workgroups
What do you dislike most about this product?
Searching for information sometimes tends to be a bit difficult and impractical
What recommendations would you give to someone considering this product?
Set clear rules of conversation in groups and take time to train the working group that will use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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