Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Task Management

82

Document Collaboration

82

Screen Sharing

81

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Vendor Support

82

Slack Reviews

Marilla R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Perfect communication for all work teams.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Team collaboration and proportionate communication within our work zone is very important to us, and is something where Slack is too good, for good communication. One of the things that differentiates Slack, from other collaboration platforms, is that Slack allows any process to be carried out using commands with the "#" sign, you can delete channels, add new channels, eject members, add new members, limit the amount of members for each channel, and many other things that simplify the use of the platform and streamline the channel management process.

What is your favorite aspect of this product?

One of the things I like the most in relation to Slack is that the messaging of all the channels works in real time, this has achieved that each of the messages can be sent or received instantly by each of the members of each communication channel. In addition, this real-time operation also applies to the sending of attachments within each channel. Another thing I like is that Slack has a perfect integration with the Box Storage service, which helps me a lot to be able to export or import any file that we handle within our Slack network, and thus be able to streamline the work process within my work zone.

What do you dislike most about this product?

Currently, I have only noticed one negative factor in the operation of Slack, and it is related to its application for mobile devices. It is not so negative and it does not affect the performance of the user so much, but I consider that it is a factor that can be improved. The problem with the Slack application is that it takes a long time to upload files to share them within communication channels, or sometimes the files cannot be successfully uploaded, and it is not because of connectivity problems, but rather that the application has an extremely slow process to send files within this communication network. I hope this can be improved.

What recommendations would you give to someone considering this product?

My recommendation for any person or work area that is considering this product is that they take advantage of obtaining one of the best platforms for communication of work teams. Slack will provide them with a perfect team collaboration and they will be able to do all kinds of group work and work planning with perfect end-to-end communication. In addition, Slack is very easy to use, with the methodology of using commands, the general use of the platform is greatly simplified. I consider that Slack is appropriate for any company that has a deficiency in the communication of work teams, Slack does its job very well.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Taufik R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Distinguished in internal messaging.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack represents aspects such as: ease of use, efficient team communication and improvement of workflows thanks to its levels of transparency.

What is your favorite aspect of this product?

I like Slack for allowing the following: Instant messaging, document sharing / preview, theme customization, mobile app, individual and group chat options, private or public channel. You can add as many workspaces as per requirements and each workspace will have users and channels created where you can put the message, document, emoji. Integration support of various applications. Integrate Rollbar to give you live information on errors in productions. Google applications can also be integrated for easy preview of Word documents. Group call option and shared screen with group or individual.

What do you dislike most about this product?

It is unfortunate, and it causes annoyance when you are not at your work site and receive a number of notifications in your application.

What recommendations would you give to someone considering this product?

I recommend this software is an excellent tool for communication and sending messages, images and videos, it offers the virtue of independent or private conversations that are very easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Varun K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2020

Great for office communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It is really well designed and makes you want to use it. Its color, modern look and colour palette really adds life to this software.

What is your favorite aspect of this product?

My favourite aspect would be that it is highly customizable. If one doesn't like the place of a feature,they can put it anywhere.

What do you dislike most about this product?

Inability to follow conversations. If multiple conversations are happening in the same group,it is harder to stick to one conversation.

What recommendations would you give to someone considering this product?

Buy it! It is really good software and really increases your productivity and manages the chats from coworkers really well.

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Performance Enhancing

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