
What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews

Marilla R.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2021
Perfect communication for all work teams.
Likeliness to Recommend
What differentiates Slack from other similar products?
Team collaboration and proportionate communication within our work zone is very important to us, and is something where Slack is too good, for good communication. One of the things that differentiates Slack, from other collaboration platforms, is that Slack allows any process to be carried out using commands with the "#" sign, you can delete channels, add new channels, eject members, add new members, limit the amount of members for each channel, and many other things that simplify the use of the platform and streamline the channel management process.
What is your favorite aspect of this product?
One of the things I like the most in relation to Slack is that the messaging of all the channels works in real time, this has achieved that each of the messages can be sent or received instantly by each of the members of each communication channel. In addition, this real-time operation also applies to the sending of attachments within each channel. Another thing I like is that Slack has a perfect integration with the Box Storage service, which helps me a lot to be able to export or import any file that we handle within our Slack network, and thus be able to streamline the work process within my work zone.
What do you dislike most about this product?
Currently, I have only noticed one negative factor in the operation of Slack, and it is related to its application for mobile devices. It is not so negative and it does not affect the performance of the user so much, but I consider that it is a factor that can be improved. The problem with the Slack application is that it takes a long time to upload files to share them within communication channels, or sometimes the files cannot be successfully uploaded, and it is not because of connectivity problems, but rather that the application has an extremely slow process to send files within this communication network. I hope this can be improved.
What recommendations would you give to someone considering this product?
My recommendation for any person or work area that is considering this product is that they take advantage of obtaining one of the best platforms for communication of work teams. Slack will provide them with a perfect team collaboration and they will be able to do all kinds of group work and work planning with perfect end-to-end communication. In addition, Slack is very easy to use, with the methodology of using commands, the general use of the platform is greatly simplified. I consider that Slack is appropriate for any company that has a deficiency in the communication of work teams, Slack does its job very well.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
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Taufik R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Distinguished in internal messaging.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack represents aspects such as: ease of use, efficient team communication and improvement of workflows thanks to its levels of transparency.
What is your favorite aspect of this product?
I like Slack for allowing the following: Instant messaging, document sharing / preview, theme customization, mobile app, individual and group chat options, private or public channel. You can add as many workspaces as per requirements and each workspace will have users and channels created where you can put the message, document, emoji. Integration support of various applications. Integrate Rollbar to give you live information on errors in productions. Google applications can also be integrated for easy preview of Word documents. Group call option and shared screen with group or individual.
What do you dislike most about this product?
It is unfortunate, and it causes annoyance when you are not at your work site and receive a number of notifications in your application.
What recommendations would you give to someone considering this product?
I recommend this software is an excellent tool for communication and sending messages, images and videos, it offers the virtue of independent or private conversations that are very easy to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Varun K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
Great for office communication
Likeliness to Recommend
What differentiates Slack from other similar products?
It is really well designed and makes you want to use it. Its color, modern look and colour palette really adds life to this software.
What is your favorite aspect of this product?
My favourite aspect would be that it is highly customizable. If one doesn't like the place of a feature,they can put it anywhere.
What do you dislike most about this product?
Inability to follow conversations. If multiple conversations are happening in the same group,it is harder to stick to one conversation.
What recommendations would you give to someone considering this product?
Buy it! It is really good software and really increases your productivity and manages the chats from coworkers really well.
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Performance Enhancing
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