Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Task Management

82

Document Collaboration

82

Screen Sharing

81

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Vendor Support

82

Slack Reviews

Alisson L.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Meet the needs of chaotic communication.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It has a simpler and more solid structure for team communication. Slack is a very easy tool to use that keeps the team in active communication without losing its way. It is very customizable, with respect to others that is only chat without being able to adapt it to the user's taste. I also like that I can integrate it with Zoom to be able to connect with videoconference with the work team. Its mobile application is more intuitive than others.

What is your favorite aspect of this product?

I can keep in touch with members of a team, as well as the whole company and also clients. Any department can apply direct and instant communication with Slack. I can improve the response time in communication since I do not have to use the old emails. I can manage the topics depending on the project or whatever you want to communicate, this is easier since I can have a linear and precise communication on a specific topic without mixing anything. I can maintain communication through direct chat, channel or group, being able to determine the people who are in it.

What do you dislike most about this product?

I have a problem when a conversation has not been updated for a long time, I mean that Slack hides very old messages and I have no problem searching for them more however it can be a bit tedious when you need to do a quick search on a topic already spoken, I prefer keep everything there. The video quality when screen sharing can improve a bit since sometimes certain things cannot be detailed, as with voice calls, however they are little things that can be improved that aspect.

What recommendations would you give to someone considering this product?

If you have problems within your company in relation to group communication Slack can be a quick and easy solution for that, it is simple and for me there was never a problem in the learning process since everything was simple from the first moment. You can, in addition to messages, be able to make calls or share a screen in case you need to present something to a client, work team or bosses of your company. Communication is direct, easy and simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Martha S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Quickly boost general communication.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The ability of Slack to have instant messaging which helps to perfectly organize work teams is surprising. I think that one of the characteristics that makes the difference of Slack, compared to other platforms, is that Slack has the ability to handle everything through commands, with the "#" sign. With commands you can do everything, from creating a chat channel, to expelling a member of a channel. These commands make Slack much easier to use and aid in the quick management of all chat channels.

What is your favorite aspect of this product?

One of the things I like the most about Slack is that this platform has a unique design and organization for all channels, this way I can communicate with all work teams quickly and without confusion. Another feature that I like about Slack is that it works in real time, the messaging is instant, each message sent will be received instantly by the other recipients, which helps to communicate fluently at all times. I thank Slack for running in real time and allowing me to communicate faster than other platforms.

What do you dislike most about this product?

One of the things that I find really negative about Slack is that notifications in the mobile phone application take a while to be received, which makes it difficult for me to know when some messages are sent within the connections. chat of work teams. Currently, the notifications in the computer version work great, but the problem is in the mobile application, I think it should be solved as soon as possible to establish an improvement in the general operation.

What recommendations would you give to someone considering this product?

The main reason why I would recommend Slack is because it is a platform that will help to quickly boost and improve the general communication of a company or work team, thanks to its ability to process messages quickly, it maintains a perfect end-to-end communication Furthermore, team chats are diversified, images, documents and all kinds of files can be sent. Slack has what it takes to ensure that all work teams improve their productivity, by keeping them connected continuously. I would recommend it for any company without a doubt.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

Amaya A.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

With option to add external members.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Really, I like how distinguished the customer service of this platform is, it is excellent, whether it is a free user or a paid customer, the responses from the support team are very fast.

What is your favorite aspect of this product?

I like this software allows: A clean and intuitive user interface. Easy and custom functionality development. It has very good security and data is transferred reliably It is quite simple and it is easy to learn how to use it Various applications can be integrated into it. Messaging: fast, efficient and reaches your contact at all times. Share: File sharing and screenshots are available privately or in a group. Group Messages - Group messages and channels help organize communication and keep everyone up to date.

What do you dislike most about this product?

Slack is a wonderful tool for instant messaging, but there is one aspect in which I have had some situation regarding the search for documents and information in past conversations, it is somewhat uncomfortable to locate the past history in the tool, I think this could be improved.

What recommendations would you give to someone considering this product?

I recommend this tool, its offer and service is the best at this time, collaboration and communication between teams is easier and practical with Slack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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