
What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Slack Reviews

Amarachi Sharon O.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted May 2025
From Scattered to Synced: I Love Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
For me, what sets Slack apart is the sheer variety of built-in features that make team communication so seamless. The ability to quickly hop into a huddle for those moments when you need real-time collaboration is a game-changer. Plus, it's so easy to keep everyone in the loop with daily or weekly progress updates/reports. And honestly, it's just packed with a lot of really useful and well-designed features that make communicating with a team feel natural and efficient.
What is your favorite aspect of this product?
I really appreciate how well Slack integrates with our existing tools, like Google Drive and Zoom it just makes things easier. Plus, the channel system is fantastic for keeping different topics and projects organized. And when you need to quickly connect, those huddles are invaluable. It just makes our team communication feel really streamlined and effective.
What do you dislike most about this product?
It's difficult to pinpoint something I dislike about Slack. The only minor thing that comes to mind is that the volume of notifications can occasionally feel like a lot if you're in numerous channels, but it's not a big deal since I can adjust my notification preferences.
What recommendations would you give to someone considering this product?
My advice to anyone checking out Slack would be to jump right in. You'll probably find it pretty straightforward to use, and the channel system is great for keeping team chats organized. Make sure to check out the different features and how it integrates with other tools you use; it can really boost your team's workflow. It's been a reliable way for us to stay in sync and productive.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Adebanjo A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Slack is effective and makes my task faster
Likeliness to Recommend
What differentiates Slack from other similar products?
I prefer the interface of slack to other products
What is your favorite aspect of this product?
Navigation Usability
What do you dislike most about this product?
The cost of implementation
What recommendations would you give to someone considering this product?
The product is amazing and productive and they should proceed to purchase
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Michael A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
A Powerful, Integration-Rich Collaboration Hub
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack differentiates itself from competitors like Microsoft Teams and Zoom through its channel-based organization, extensive third-party app integrations, and user-friendly interface tailored for seamless, flexible collaboration across teams and external partners.
What is your favorite aspect of this product?
My favorite aspect of Slack is its extensive app integrations, with over 2,600 third-party tools like Google Drive and Trello, turning it into a highly customizable hub that streamlines workflows for diverse teams.
What do you dislike most about this product?
The aspect I dislike most about Slack is its cost, as the free plan’s limited storage and features can push teams toward expensive premium plans, which may be a burden for smaller organizations compared to more affordable alternatives.
What recommendations would you give to someone considering this product?
For someone considering Slack, I recommend assessing team communication needs, testing the free plan to explore integrations and channel organization, planning for potential premium costs, and leveraging training resources to optimize adoption and manage notification overload.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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