Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Task Management

82

Document Collaboration

82

Screen Sharing

81

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Vendor Support

82

Slack Reviews

Amarachi Sharon O.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

From Scattered to Synced: I Love Slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

For me, what sets Slack apart is the sheer variety of built-in features that make team communication so seamless. The ability to quickly hop into a huddle for those moments when you need real-time collaboration is a game-changer. Plus, it's so easy to keep everyone in the loop with daily or weekly progress updates/reports. And honestly, it's just packed with a lot of really useful and well-designed features that make communicating with a team feel natural and efficient.

What is your favorite aspect of this product?

I really appreciate how well Slack integrates with our existing tools, like Google Drive and Zoom it just makes things easier. Plus, the channel system is fantastic for keeping different topics and projects organized. And when you need to quickly connect, those huddles are invaluable. It just makes our team communication feel really streamlined and effective.

What do you dislike most about this product?

It's difficult to pinpoint something I dislike about Slack. The only minor thing that comes to mind is that the volume of notifications can occasionally feel like a lot if you're in numerous channels, but it's not a big deal since I can adjust my notification preferences.

What recommendations would you give to someone considering this product?

My advice to anyone checking out Slack would be to jump right in. You'll probably find it pretty straightforward to use, and the channel system is great for keeping team chats organized. Make sure to check out the different features and how it integrates with other tools you use; it can really boost your team's workflow. It's been a reliable way for us to stay in sync and productive.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Adebanjo A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Slack is effective and makes my task faster

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I prefer the interface of slack to other products

What is your favorite aspect of this product?

Navigation Usability

What do you dislike most about this product?

The cost of implementation

What recommendations would you give to someone considering this product?

The product is amazing and productive and they should proceed to purchase

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Michael A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A Powerful, Integration-Rich Collaboration Hub

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack differentiates itself from competitors like Microsoft Teams and Zoom through its channel-based organization, extensive third-party app integrations, and user-friendly interface tailored for seamless, flexible collaboration across teams and external partners.

What is your favorite aspect of this product?

My favorite aspect of Slack is its extensive app integrations, with over 2,600 third-party tools like Google Drive and Trello, turning it into a highly customizable hub that streamlines workflows for diverse teams.

What do you dislike most about this product?

The aspect I dislike most about Slack is its cost, as the free plan’s limited storage and features can push teams toward expensive premium plans, which may be a burden for smaller organizations compared to more affordable alternatives.

What recommendations would you give to someone considering this product?

For someone considering Slack, I recommend assessing team communication needs, testing the free plan to explore integrations and channel organization, planning for potential premium costs, and leveraging training resources to optimize adoption and manage notification overload.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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