Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

91

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

85

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Kamakshi S.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Solidifying Seamless Team Collaboration with Slack

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

What makes Slack to stand out among it's competitors is flexibility, ease of integration with many third-party tools, creating project-based channels and sending direct messages.

What is your favorite aspect of this product?

Slack keeps team conversation secure and organized. Slack enables real-time team chat and collaboration. Slack offers powerful search function. Slack enables ease of files sharing.

What do you dislike most about this product?

I lack any shortcomings with Slack as it meets our organization requirements.

What recommendations would you give to someone considering this product?

They should experience seamless team communication and collaboration with Slack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Karthick p.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Best internal Collaboration tool for communication

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

User experience and design with sleek design platform with user friendly makes onboarding simple for non technical users. Users can have personalize emojis, themes, templates notifications and tailoring platforms to their preferences

What is your favorite aspect of this product?

Advance features like file sharing and management which consist of file sharing with preview capabilities and integration with cloud storage solutions. Built in audio and video functionality which help to avoid third party integration tool to avoid services.

What do you dislike most about this product?

Slack offers a vast array of integrations which can be overwhelming the users Inconsistent user experience across different platforms or devices. The free version have significant limitations on message history and integrations

What recommendations would you give to someone considering this product?

Evaluate with your team needs and understand what is the requirement and start with the free version of the tools Consider security and compliance needs too Plan for workflow automation

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cristina N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Excellent communication manager

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

With Slack we found the great channel to maintain active and constant communication, categorize the team by project topics, organize and manage the entire team so that they work in a coordinated manner and can maintain progress without so many problems. Team communication has improved significantly, we improved the execution of different projects by having a better exchange of ideas and progress, which is why different teams come together to carry out a correct strategy in a single communication flow. In all aspects, improving communication has proven to be satisfactory for our clients, impeccable work brings satisfied clients.

What is your favorite aspect of this product?

Slack has a powerful interface with multiple means of communication, video conferencing through video calls is the main communication channel, it has a simple and practical design, allowing remote work to be maintained, with a fast connection, impeccable audio and image. It allows us to maintain dynamic communication, through various channels, it allows us to separate tasks for each project and thus organize the team by different topics to maintain a specific order. It allows real-time communication, maintaining team confidentiality, ease of sending multimedia files and integrating with other tools that complement communication.

What do you dislike most about this product?

It can be difficult to accurately track each communication process, so many notifications are sent that it can be overwhelming, it would be great to have a better interface to organize all the pending work. It can be very cumbersome to open the desktop application, it is a bit slow at first, however, once it is open it flows very well. Searching for shared documents is not always easy to use, it can be a bit complicated to manage all the files appropriately.

What recommendations would you give to someone considering this product?

Videoconferences are Slack's strong point, they are of high quality and allow for fast and clear communication. It is a simple and efficient platform, it contains all the tools and a highly intuitive interface.

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Respectful

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