
What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Kamakshi S.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2024
Solidifying Seamless Team Collaboration with Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
What makes Slack to stand out among it's competitors is flexibility, ease of integration with many third-party tools, creating project-based channels and sending direct messages.
What is your favorite aspect of this product?
Slack keeps team conversation secure and organized. Slack enables real-time team chat and collaboration. Slack offers powerful search function. Slack enables ease of files sharing.
What do you dislike most about this product?
I lack any shortcomings with Slack as it meets our organization requirements.
What recommendations would you give to someone considering this product?
They should experience seamless team communication and collaboration with Slack.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Karthick p.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Best internal Collaboration tool for communication
Likeliness to Recommend
What differentiates Slack from other similar products?
User experience and design with sleek design platform with user friendly makes onboarding simple for non technical users. Users can have personalize emojis, themes, templates notifications and tailoring platforms to their preferences
What is your favorite aspect of this product?
Advance features like file sharing and management which consist of file sharing with preview capabilities and integration with cloud storage solutions. Built in audio and video functionality which help to avoid third party integration tool to avoid services.
What do you dislike most about this product?
Slack offers a vast array of integrations which can be overwhelming the users Inconsistent user experience across different platforms or devices. The free version have significant limitations on message history and integrations
What recommendations would you give to someone considering this product?
Evaluate with your team needs and understand what is the requirement and start with the free version of the tools Consider security and compliance needs too Plan for workflow automation
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Cristina N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2024
Excellent communication manager
Likeliness to Recommend
What differentiates Slack from other similar products?
With Slack we found the great channel to maintain active and constant communication, categorize the team by project topics, organize and manage the entire team so that they work in a coordinated manner and can maintain progress without so many problems. Team communication has improved significantly, we improved the execution of different projects by having a better exchange of ideas and progress, which is why different teams come together to carry out a correct strategy in a single communication flow. In all aspects, improving communication has proven to be satisfactory for our clients, impeccable work brings satisfied clients.
What is your favorite aspect of this product?
Slack has a powerful interface with multiple means of communication, video conferencing through video calls is the main communication channel, it has a simple and practical design, allowing remote work to be maintained, with a fast connection, impeccable audio and image. It allows us to maintain dynamic communication, through various channels, it allows us to separate tasks for each project and thus organize the team by different topics to maintain a specific order. It allows real-time communication, maintaining team confidentiality, ease of sending multimedia files and integrating with other tools that complement communication.
What do you dislike most about this product?
It can be difficult to accurately track each communication process, so many notifications are sent that it can be overwhelming, it would be great to have a better interface to organize all the pending work. It can be very cumbersome to open the desktop application, it is a bit slow at first, however, once it is open it flows very well. Searching for shared documents is not always easy to use, it can be a bit complicated to manage all the files appropriately.
What recommendations would you give to someone considering this product?
Videoconferences are Slack's strong point, they are of high quality and allow for fast and clear communication. It is a simple and efficient platform, it contains all the tools and a highly intuitive interface.
Pros
- Reliable
- Unique Features
- Inspires Innovation
- Respectful
Please tell us why you think this review should be flagged.
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