
What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews

Jennifer C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2020
Easy to use!
Likeliness to Recommend
What differentiates Slack from other similar products?
Very fast implementation.
What is your favorite aspect of this product?
Ease of use.
What do you dislike most about this product?
It can be costly to acquire a license
What recommendations would you give to someone considering this product?
Read through the FAQ for support if needed.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Chemicals
- Involvement: IT Leader or Manager
Submitted Oct 2020
This product works well
Likeliness to Recommend
Pros
- Enables Productivity
- Trustworthy
- Respectful
- Transparent
Please tell us why you think this review should be flagged.

Krishna P.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2020
Fantastic Product!!
Likeliness to Recommend
What differentiates Slack from other similar products?
It is a REALLY good product to keep the team together and engaged. I love the feature to draft messages - I always used other areas to draft messages and copy/paste into a message.forum but with Slack, I don't have to go elsewhere.
What is your favorite aspect of this product?
The "Draft" message option is really unique and I love it! I also like that when you screenshare, the annotate option is made very easy to use.
What do you dislike most about this product?
For some reason, I see "1" number of notification on my mobile slack app and when I open it, I have no new messages so there is ghost notification.
What recommendations would you give to someone considering this product?
I would say definitely buy it!! It improves productivity because you don't have to schedule out separate meetings since there is a call option within the app!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
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