SOCi

SOCI Social

Composite Score

7.4 /10

CX Score

7.3 /10

30 Reviews

Claim Software

What is SOCI Social?

Deploying localized content that resonates with your target audience across 100s or 1000s of locations? Nearly impossible. Multi-location businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations. SOCi’s Content Management enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.

Company Details

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Awards & Recognition

SOCI Social won the following awards in the Social Media Management - Midmarket category

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4 Top Rated Capabilities

4 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

SOCI Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SOCI Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

88 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SOCI Social?

6% Negative

15% Neutral

79% Positive

Pros

Security Protects
Efficient Service
Caring
Saves Time

Feature Ratings

Average 83

Social Response Management

Campaign Execution

Social Media Channel Integration Inbound

Dashboards and Visualization

Social Post Archival

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Trend Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 80

Ease of Implementation

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

SOCI Social Reviews

Lindsey T.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

"Good tool easy to use and helpful."

Likeliness to Recommend

7 /10

What differentiates SOCI Social from other similar products?

This program stands out from the competition because it makes it simple to make posts on various social media platforms; additionally, it provides excellent customer service and is always available to assist users.

What is your favorite aspect of this product?

The user-friendliness. It's convenient to be able to see how we're rated across several platforms and in different ways all on one page. If we are unable to respond to a review personally, SOCi does a fantastic job of crafting a polished response on our behalf. In addition, I appreciate that they come up with original material for us to share on social media, which keeps our audience engaged.

What do you dislike most about this product?

I'd like it if photos uploaded to social media sites were automatically resized to the correct dimensions.

What recommendations would you give to someone considering this product?

This software comes highly recommended as it allows for the management of numerous social media marketing accounts with a single mouse click. The accompanying analysis was really helpful.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Esmeralda P.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

"Overall good experience, I recommend."

Likeliness to Recommend

7 /10

What differentiates SOCI Social from other similar products?

It is simpler than other systems in that you only need to check in once a week or even once a month to schedule postings that will run for as long as you want them to.

What is your favorite aspect of this product?

SoCi consolidates numerous features that I've desired in different tools, such as Hootsuite, Chatmeter, and Mindstream. It's also the first time I've used social media scheduling software that allows me to publish to Google My Business, Facebook, and Instagram all at the same time.

What do you dislike most about this product?

It takes some time to become used to everything the program has to offer and feel like you're making the most of it. Thankfully, there is a kind and knowledgeable support team, and "SoCi University" provides access to a wealth of instructional films.

What recommendations would you give to someone considering this product?

This tool comes highly recommended by me due to the convenience with which posts can be made to many platforms as well as the ability to schedule posts in advance.

Pros

Reliable
Efficient Service
Effective Service
Saves Time

Abigail E.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Just get it! You won't regret it.

Likeliness to Recommend

10 /10

What differentiates SOCI Social from other similar products?

To be honest Soci is the software we had when I started ny role. It works and is easy to use so I've never felt like I wanted to shop around and compare. Plus we a part of a franchise and there is content pre loaded into soci from national.

What is your favorite aspect of this product?

I love that I dont have to spend time making the same post on multiple platforms. Saves time and fustration. I also love that it brings all the incoming messages/comments into a single dashboard where it is easy to resoond and keep track. You can even assign conversations to specific members of the team.

What do you dislike most about this product?

I find the UI a bit clunky and unintuitive. This is a minor complaint thought as it is straightforward enough I've never needed help from the service team to figure it out.

What recommendations would you give to someone considering this product?

It is a reliable and easy to use product, just go for it!

Pros

Reliable
Enables Productivity
Includes Product Enhancements
Security Protects

SOCI Social

What is SOCI Social?

Company Details

Need Assistance?

Awards & Recognition

SOCI Social Ratings

80 Likeliness to Recommend

88 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love SOCI Social?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

SOCI Social Reviews

Lindsey T.

"Good tool easy to use and helpful."

Likeliness to Recommend

Pros

Esmeralda P.

"Overall good experience, I recommend."

Likeliness to Recommend

Pros

Abigail E.

Just get it! You won't regret it.

Likeliness to Recommend

Pros

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Act-On

Feature Ratings

Social Response Management

Campaign Execution

Social Media Channel Integration Inbound

Dashboards and Visualization

Social Post Archival

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Trend Analysis

Sentiment Analysis

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness