Sophos

Sophos Managed Detection and Response

Composite Score

8.0 /10

CX Score

8.1 /10

33 Reviews Write a Review

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What is Sophos Managed Detection and Response?

Sophos Managed Threat Response (MTR) provides 24/7 threat hunting, detection, and response capabilities delivered by an expert team as a fully-managed service. Built on our Intercept X Advanced with EDR technology, Sophos MTR fuses machine learning technology and expert analysis for improved threat hunting and detection, deeper investigation of alerts, and targeted actions to eliminate threats with speed and precision.

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Sophos Managed Detection and Response Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sophos Managed Detection and Response.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

94 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 81%
Negotiation and Contract:: 84%
Conflict Resolution:: 87%
Strategy & Innovation:: 89%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sophos Managed Detection and Response?

4% Negative

6% Neutral

90% Positive

Pros

Trustworthy
Effective Service
Security Protects
Respectful

Feature Ratings

Average 85

Automated Threat Hunting

Threat Intelligence

Incident Management

Prevention

Proactive Threat Hunting

24/7/365 Security Monitoring

Vulnerability Management

Real-Time Threat and Anomaly Detection

Technology Management

Compliance Reporting and Archival Mechanisms

Use of the MITRE ATT&CK Framework

Vendor Capability Ratings

Average 83

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Implementation

Ease of Customization

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Sophos Managed Detection and Response Reviews

Justin S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Sophos provides true anxiety-free security.

Likeliness to Recommend

10 /10

What differentiates Sophos Managed Detection and Response from other similar products?

You will leave your precious infrastructure in the hands of capable, English as a first language, technical out of the box thinkers. With the other guys, you can pray to God you don't get connected to Mexico or the Philippines and curse the gods when you are.

What is your favorite aspect of this product?

It's Sophos ;). Protected by the only name in security, where since it's advent in 2008, not one single sophos protected computer has EVER fallen prey to cryptoviruses or malware that couldn't be instantly rolled back.

What do you dislike most about this product?

I dislike that it hasn't been used by so many critical companies managed by feckless IT admins who are still getting ransomed and causing me to wonder how they got and retained their jobs.

What recommendations would you give to someone considering this product?

If you don't have Sophos it's not if, but when (and soon) that you'll be polishing your resume or considering a new career as a barber.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kunal G.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Comprehensive Overview of Sophos MDR

Likeliness to Recommend

9 /10

What differentiates Sophos Managed Detection and Response from other similar products?

Sophos MDR employs a dedicated team of experts who actively search for hidden threats within your network, leveraging advanced threat intelligence to uncover risks that automated systems might miss.

What is your favorite aspect of this product?

Users appreciate the platform's ability to efficiently reduce response times and mitigate risks compared to other MDR solutions.

What do you dislike most about this product?

There have been reports of slow response times from technical support, with simple issues sometimes taking up to a week to resolve.

What recommendations would you give to someone considering this product?

Sophos MDR is ideally suited for organizations of all sizes seeking a robust, easy-to-use, and highly effective managed detection and response solution. Its comprehensive approach to security, powered by advanced threat intelligence and a dedicated team of experts, makes it a top choice for businesses aiming to bolster their cybersecurity posture and stay ahead of evolving threats.

Pros

Helps Innovate
Saves Time
Acts with Integrity
Client's Interest First

Cons

Less Productive

Rachel B.

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Leading cyber solution with best features

Likeliness to Recommend

10 /10

What differentiates Sophos Managed Detection and Response from other similar products?

It is easy to deploy Sophos MDR and integrate with company network infrastructure when compared to other tools.

What is your favorite aspect of this product?

Sophos MDR receives timely updates that enhances data safety across the organization. The customer support team has 24/7 rapid support system that monitors our network efficiently. We regularly receive effective training that keeps our team updated on new system configurations.

What do you dislike most about this product?

The service is efficient and solid with robust network ecosystem that acts quickly to address data security breaches.

What recommendations would you give to someone considering this product?

This is excellent product that is trustworthy and easy to integrate with existing network security. The reporting tools are topnotch enhancing best control of cybersecurity posture.

Pros

Helps Innovate
Reliable
Performance Enhancing
Inspires Innovation

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Sophos Managed Detection and Response

What is Sophos Managed Detection and Response?

Company Details

Need Assistance?

Sophos Managed Detection and Response Ratings

87 Likeliness to Recommend

2 Since last award

94 Plan to Renew

2 Since last award

86 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Sophos Managed Detection and Response?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automated Threat Hunting Continuous detection and notification of of anomalous or suspicious events and behaviors

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Prevention Offers capable next-gen AV (NGAV) and host protection.

Proactive Threat Hunting Leverages TTPs, threat Intelligence, and IOCs, to create hypotheses in order to investigate and identify abnormal activity that may be malicious.

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Vulnerability Management Discover and fix vulnerabilities in the system.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Compliance Reporting and Archival Mechanisms System archives incidents and produces comprehensive reports to stakeholders about current vulnerabilities and past vulnerabilities and remediation efforts.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Sophos Managed Detection and Response Reviews

Justin S.

Sophos provides true anxiety-free security.

Likeliness to Recommend

Pros

Kunal G.

Comprehensive Overview of Sophos MDR

Likeliness to Recommend

Pros

Cons

Rachel B.

Leading cyber solution with best features

Likeliness to Recommend

Pros

Most Popular Sophos Managed Detection and Response Comparisons

Field Effect MDR

Crowdstrike Falcon Platform

Alert Logic MDR

Cynet 360

Netsurion

Rapid7 Managed Detection and Response

2
Since last award

2
Since last award

4
Since last award

Feature Ratings

Automated Threat Hunting

Threat Intelligence

Incident Management

Prevention

Proactive Threat Hunting

24/7/365 Security Monitoring

Vulnerability Management

Real-Time Threat and Anomaly Detection

Technology Management

Compliance Reporting and Archival Mechanisms

Use of the MITRE ATT&CK Framework

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Implementation

Ease of Customization

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement