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SpikeApp Inc.

Spike

Composite Score

7.8 /10

CX Score

8.0 /10

36 Reviews Write a Review

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What is Spike?

Say goodbye to plugins, creating accounts, and logins. With Video Meetings and Audio Calls fully integrated into your Inbox, your workflow stays- well...flowing!

Company Details

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Awards & Recognition

Spike won the following awards in the Web and Video Conferencing - Midmarket category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

Spike Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spike.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spike?

0% Negative

3% Neutral

97% Positive

Pros

Respectful
Reliable
Acts with Integrity
Includes Product Enhancements

Feature Ratings

Average 83

Keyboard Mouse Control

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Vendor Support

Business Value Created

Ease of Customization

Ease of Data Integration

Spike Reviews

Mohsin H.

Role: Operations
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

improved productivity and communication

Likeliness to Recommend

8 /10

What differentiates Spike from other similar products?

key benefits of Spike is that it offers a unified inbox that combines emails, chats, and collaborative tools in one place. This can be especially helpful for teams who need to stay connected and collaborate on projects.

What is your favorite aspect of this product?

tandout feature of Spike is its focus on conversation threads. The app groups messages together in a way that makes it easy to follow the flow of a conversation, even if it spans multiple messages and replies.

What do you dislike most about this product?

issues with syncing across devices and occasional glitches or bugs. Additionally, while the app does offer a free version, some employees have criticized the pricing of the premium versions as being too expensive.

What recommendations would you give to someone considering this product?

Overall, Spike seems to be a solid option for anyone looking for an email app that combines productivity features with collaboration tools

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Oshane H.

Role: C-Level
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Spike from other similar products?

I would strongly recommend Spike to anyone looking for a secure, user-friendly communication platform that integrates with other tools. Over the last five years, it has been a reliable tool for me, helping to streamline my communication and increase productivity.

What is your favorite aspect of this product?

Spike's ability to consolidate all communication channels into a single location is one of its most notable features. Users can manage all of their emails, instant messages, and phone calls in one place. This improves communication and makes it easier to stay organized.

What do you dislike most about this product?

I like everything.

What recommendations would you give to someone considering this product?

Spike also provides end-to-end encryption, which ensures that all communications are secure and private. This is a critical feature for businesses and individuals who must safeguard sensitive information.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rosenda Jra I.

Role: Industry Specific Role
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Spike: A Powerful and Flexible Platform

Likeliness to Recommend

10 /10

What differentiates Spike from other similar products?

Spike is the most efficient and easy to use solution among other products. It has friendly user interface and design that makes it easy to navigate.

What is your favorite aspect of this product?

My favorite is its unique email design, which allows me to organize all my emails easily and efficiently.

What do you dislike most about this product?

Like any other solution, Spike has downsides too. Other people may find concerns about data privacy as it needs access to your email log in to function which is for me a normal thing and I'm completely okay with that. Users may need to understand the terms and conditions before using it. Overall, Spike is a great solution!

What recommendations would you give to someone considering this product?

I recommend new users to take their time understanding the tool and its basic. Soon enough, you'll get a hold of it and you'll see how effective it is to use and time saving.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Spike

What is Spike?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Spike Ratings

84 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Spike?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Keyboard Mouse Control Host can grant or remove control

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Spike Reviews

Mohsin H.

improved productivity and communication

Likeliness to Recommend

Pros

Oshane H.

Fantastic product!

Likeliness to Recommend

Pros

Rosenda Jra I.

Spike: A Powerful and Flexible Platform

Likeliness to Recommend

Pros

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Feature Ratings

Keyboard Mouse Control

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Vendor Support

Business Value Created

Ease of Customization

Ease of Data Integration