
What is Spike?
Say goodbye to plugins, creating accounts, and logins. With Video Meetings and Audio Calls fully integrated into your Inbox, your workflow stays- well...flowing!
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spike?
Pros
- Respectful
- Reliable
- Acts with Integrity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Keyboard Mouse Control
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Vendor Support
Business Value Created
Ease of Customization
Ease of Data Integration
Spike Reviews
Gary A.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2023
Fantastic Chat-Like Email Client
Likeliness to Recommend
What differentiates Spike from other similar products?
Spike's chat feature makes communicating with colleagues and students feel like using an instant messaging app. But what really sets it apart is the fact that all conversations are saved in your email record, making it a powerful tool for professionals who need to keep track of important discussions.
What is your favorite aspect of this product?
The chat-like interface makes it easy to keep track of all your conversations, and the email record feature means you can always go back and find important information when you need it.
What do you dislike most about this product?
While Spike is a fantastic email platform with many great features, there are a couple of areas where it could improve. One issue that some users have reported is that copying and pasting text onto emails can sometimes be problematic. This can be frustrating for users who frequently copy and paste information, and can slow down productivity.
What recommendations would you give to someone considering this product?
If you're new to Spike, one recommendation I have is to check your preferences before using the platform to personalize your interface. This is particularly important if you plan to use the unified inbox feature, which allows you to view all of your email accounts in a single inbox.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Julia S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Mar 2023
Spike is amazing and easy to use.
Likeliness to Recommend
What differentiates Spike from other similar products?
Spike was amazing and the support is amazing, helpful, and quick. The conversation screen made discussions easy to read and plan to use it with future business projects. As an entrepreneur, I often try out new business ideas and Spike made that easy for me.
What is your favorite aspect of this product?
My favorite part is that I don’t have to spend most of the day cleaning out my inbox, and I also really appreciate the display contact feature that shows you all previous emails in the side panel in addition to the sender’s name and picture. I’ve tried other people, but Spike ignores them all.
What do you dislike most about this product?
With built-in blocking, simple mass archive, and trash functionality as well as easy mass unsubscribe, Spike practically automates inbox zero. The issue I’ve had with nearly every other email client in which you can’t tell which way the conversation is going or where the most recent message is is resolved by grouping messages by conversation participants and presenting the thread like a chat conversation. It’s just logical.
What recommendations would you give to someone considering this product?
Honestly, I don’t find Spike difficult at all. Being able to use a Gmail email address with it can be great because when testing new business ideas I don’t always set up a domain, but that doesn’t stop me from using Spike as a tool in my business.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Cons
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
Sam S.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Great idea, needs some work
Likeliness to Recommend
What differentiates Spike from other similar products?
I really like the fresh way of using a instant messenger UI for the main layout. However if you need a professional signature it lacks enough customization.
What is your favorite aspect of this product?
Definately the UI
What do you dislike most about this product?
The lack of unique customisation like adding your own html signature, which has been around for ages. Not hard to implement.
What recommendations would you give to someone considering this product?
If you want to simplify your email experience on your phone and save time endlessly scrolling through emails. Buy this. If you work in tech, you'll be frustrated in no time, so give a hard pass.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Slower Product Innovation
- Less Efficient Service
- Less Effective Service
Please tell us why you think this review should be flagged.
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