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Sprinklr

Sprinklr Social

Composite Score

7.7 /10

CX Score

7.8 /10

75 Reviews

Claim Software

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform. Sprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies.

Company Details

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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2022

Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

3% Negative

13% Neutral

84% Positive

Pros

Respectful
Enables Productivity
Fair
Continually Improving Product

Feature Ratings

Average 82

Social Response Management

Dashboards and Visualization

Social Media Channel Integration Outbound

Social Asset Management

Social Post Archival

Social Media Channel Integration Inbound

Campaign Execution

Contextual Analysis

Social Moderation and Workflow Management

Trend Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 77

Quality of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Also Featured in...

Social Media Monitoring

Score 7.5

View Sprinklr Social in this category (opens in a new tab)

Sprinklr Social Reviews

Bryn R.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Solid social tool, incredible customer service

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

In my experience, they did an amazing job of making themselves available for client questions and issues. While the app's functions don't differ too much from other social media management tools, it's great to know that there's always someone available when you run into a roadblock.

What is your favorite aspect of this product?

Their client service support is one of the best I've ever experienced in the industry, from onboarding to any issues you may encounter during your work.

What do you dislike most about this product?

There are some things you still have to do natively through Twitter, for example, but you'll run into that with pretty much any social media tool. There are no serious areas where Sprinklr is lacking in capabilities.

What recommendations would you give to someone considering this product?

While there may not be too many groundbreaking features, Sprinklr is dependable and has some of the best client services people I've ever worked with. Definitely worth your consideration!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Maddie S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Once you learn how to use it - a great product!

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr delves deeply into the world of social media. It brings together all of your social accounts and allows you to monitor, engage, schedule and report in one central location. It is also very customizable for your specific organization's needs.

What is your favorite aspect of this product?

How much you can customize it to fit your company's needs.

What do you dislike most about this product?

It is not the easiest interface to learn and understand. However, once you do, it is a breeze.

What recommendations would you give to someone considering this product?

If you are looking for a social platform to schedule, store assets, engage, monitor and create reports, sprinklr is a great one! It is very customizable and they have a great customer service team to help you do this. They also meet with you monthly to provide updates or answer any questions they may have.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Marta c.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use and share info!

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

Easiness and reliability

What is your favorite aspect of this product?

Easiness to share info, search for info and establish a workflow among the team

What do you dislike most about this product?

Nothing special

What recommendations would you give to someone considering this product?

Crucial to sustain a good social media management (with both assets and analysis)

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Sprinklr Social

What is Sprinklr Social?

Company Details

Need Assistance?

Awards & Recognition

Sprinklr Social Ratings

79 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Sprinklr Social?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Social Media Monitoring

Sprinklr Social Reviews

Bryn R.

Solid social tool, incredible customer service

Likeliness to Recommend

Pros

Maddie S.

Once you learn how to use it - a great product!

Likeliness to Recommend

Pros

Marta c.

Easy to use and share info!

Likeliness to Recommend

Pros

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Feature Ratings

Social Response Management

Dashboards and Visualization

Social Media Channel Integration Outbound

Social Asset Management

Social Post Archival

Social Media Channel Integration Inbound

Campaign Execution

Contextual Analysis

Social Moderation and Workflow Management

Trend Analysis

Sentiment Analysis

Vendor Capability Ratings

Quality of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness