Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Sprinklr

Sprinklr Social

Composite Score

7.7 /10

CX Score

7.8 /10

75 Reviews

Claim Software

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform. Sprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

Filter By

0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2022

Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

3% Negative

13% Neutral

84% Positive

Pros

Respectful
Enables Productivity
Fair
Continually Improving Product

Feature Ratings

Average 82

Social Response Management

Dashboards and Visualization

Social Media Channel Integration Outbound

Social Asset Management

Social Post Archival

Social Media Channel Integration Inbound

Campaign Execution

Contextual Analysis

Social Moderation and Workflow Management

Trend Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 77

Quality of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Also Featured in...

Social Media Monitoring

Score 7.5

View Sprinklr Social in this category (opens in a new tab)

Sprinklr Social Reviews

Emely P.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Great Tool for Managing All Social Platforms"

Likeliness to Recommend

5 /10

What differentiates Sprinklr Social from other similar products?

It's unique in comparison to other programs because of how quickly, accurately, and effectively it works.

What is your favorite aspect of this product?

Thanks to the convenience of scheduling content across many channels at once, we were able to produce a lot more content in the past year. In addition, we can track the sentiment of our community with the use of the platform's in-built listening dashboards without having to visit each separate platform.

What do you dislike most about this product?

Not a whole lot that bothers us about the system. With so many options, getting up to speed on Sprinklr might be a challenge, but the team behind it has created a wealth of training materials and support channels to get you up and running quickly.

What recommendations would you give to someone considering this product?

This application comes highly recommended by me due to the fact that it provides users with a variety of marketing possibilities and is both safe and dependable.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

Muhammad H.

Role: Sales Marketing
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Difficult to Use, But full of features

Likeliness to Recommend

6 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr is one of the best tools for social media listening and asset management of the social media management of your business profile. I haven't seen better asset management in any other platform compared to the sprinklr.

What is your favorite aspect of this product?

Regarding asset management of your social media handles, I think sprinkr does it best. It has very fast data fetching options. Social listening is very very vast as it covers a lot of platforms which make it quite comprehensive while being on the one platform.

What do you dislike most about this product?

I think Sprinklr is loaded with features which makes it awesome obviously but it also make it quite complex. You need a proper hands on experience of Sprinklr to create a dashboard. Yes their support team is good but still 3-4 lectures to create one basic dashboard is too much which can be done in a much simpler way

What recommendations would you give to someone considering this product?

you just need a lot of time integrating it, Once its integrated this will be good and comprehensive tool for Social media.

Pros

Enables Productivity
Includes Product Enhancements
Continually Improving Product
Helps Innovate

Cons

Vendor Friendly Policies
Less Efficient Service
Less Caring

Siddiq K.

Role: C-Level
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Market problem solver product

Likeliness to Recommend

10 /10

What differentiates Sprinklr Social from other similar products?

Analytics and user engagement

What is your favorite aspect of this product?

User Engagement tracking

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

SMB's will highly get benefitted

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sprinklr Social

What is Sprinklr Social?

Company Details

Need Assistance?

Awards & Recognition

Sprinklr Social Ratings

79 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Sprinklr Social?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Social Media Monitoring

Sprinklr Social Reviews

Emely P.

"Great Tool for Managing All Social Platforms"

Likeliness to Recommend

Pros

Muhammad H.

Difficult to Use, But full of features

Likeliness to Recommend

Pros

Cons

Siddiq K.

Market problem solver product

Likeliness to Recommend

Pros

Most Popular Sprinklr Social Comparisons

Hootsuite

Buffer

HubSpot Marketing Hub (Social)

Sprout Social

Meltwater

Sendible

Feature Ratings

Social Response Management

Dashboards and Visualization

Social Media Channel Integration Outbound

Social Asset Management

Social Post Archival

Social Media Channel Integration Inbound

Campaign Execution

Contextual Analysis

Social Moderation and Workflow Management

Trend Analysis

Sentiment Analysis

Vendor Capability Ratings

Quality of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Breadth of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness