Sprout Social

Sprout Social Enterprise

Composite Score

8.5 /10

CX Score

8.5 /10

112 Reviews

Claim Software

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details

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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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3 Top Rated Capabilities

4 Top Rated Features

2024

4 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

3 Top Rated Features

2022

Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Efficient Service
Reliable
Enables Productivity

Feature Ratings

Average 83

Social Media Channel Integration Inbound

Social Response Management

Social Asset Management

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Also Featured in...

Social Media Monitoring

Score 8.4

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Sprout Social Enterprise Reviews

Ashley M.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Love working with the team and product

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

The service before and during using sprout social

What is your favorite aspect of this product?

The dashboard is very friendly and you can integrate many applications

What do you dislike most about this product?

Employee Advocacy isnt included automatically

What recommendations would you give to someone considering this product?

Definitely trial the product before using !

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Yorvini Mariano R.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

An excellent alternative with Sprout Social

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

Thanks to the multiple profiles offered in our company users have had the ability to better manage our social networks giving more visibility to our company and products, running our social profiles from one place simplifying the work and making it more optimal. Helping us to program and improve the content for our profiles, including a necessary variety of other platforms essential for the reach we were looking for.

What is your favorite aspect of this product?

It has a more integrated workflow giving you linear growth in all necessary areas, including the analysis and projections that are needed to keep up with the work involved in the networks at this time. It has an excellent training highlighting that nowadays it is increasingly difficult to get platforms that provide you with free and good quality training that allows you greater growth also in employees.

What do you dislike most about this product?

The breadth in the variety of languages could be better, sometimes it is a fairly recurrent limitation when we talk about international issues, sometimes when exporting PDF files it loses a lot of quality generating problems when trying to read and analyze them, the technical service could be better, sometimes the answers do not arrive on time and that generates uncertainty pausing unnecessarily.

What recommendations would you give to someone considering this product?

It is a very useful tool that will help you manage your networks implementing learning and saving you time, it is very easy to handle which generates excellent labeling in your campaign to create reports focusing on what you need to transmit effectively. The social aspect is extremely modern creating an unmatched advantage in these times, there is nothing you can not do because the informative windows that has always be aware of the updates and proposals.

Pros

Reliable
Caring
Acts with Integrity
Client's Interest First

Rimsha K.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Helps with our social media to-do list.

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

The most standout part of Sprout social is support for team workflow. Teams can set different permission levels for different team members . Allowing operations on Sprout social to be customizable based on the responsibilities assigned to each sub-team within my department. The ability to distribute responsibilities in this way, enables my team get work done faster and efficiently too.

What is your favorite aspect of this product?

I love Sprout's smart inbox and I am of the opinion that is one of the hallmarks of this software. It links incoming messages from across all social networks where-in my company has a presence , into a single manageable and customizable feed. This contributes towards a coordinated team response to incoming messages , and ensures that everyone stays on track with my departments social media engagement goals.

What do you dislike most about this product?

Very limited integration with Youtube and less popular social media platforms like Snapchat.

What recommendations would you give to someone considering this product?

It is one of the most ideal social media management platform for multi-user social media departments.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Sprout Social Enterprise

What is Sprout Social Enterprise?

Company Details

Need Assistance?

Awards & Recognition

Sprout Social Enterprise Ratings

84 Likeliness to Recommend

1 Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Sprout Social Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Social Media Monitoring

Sprout Social Enterprise Reviews

Ashley M.

Love working with the team and product

Likeliness to Recommend

Pros

Yorvini Mariano R.

An excellent alternative with Sprout Social

Likeliness to Recommend

Pros

Rimsha K.

Helps with our social media to-do list.

Likeliness to Recommend

Pros

Most Popular Sprout Social Enterprise Comparisons

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Feature Ratings

Social Media Channel Integration Inbound

Social Response Management

Social Asset Management

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Vendor Support