Sprout Social Enterprise Logo
Sprout Social Enterprise Logo
Sprout Social

Sprout Social Enterprise

Composite Score
8.5 /10
CX Score
8.5 /10
Category
Sprout Social Enterprise
8.5 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

Filter By

Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Efficient Service
  • Reliable
  • Enables Productivity

Feature Ratings

Average 83

Social Media Channel Integration Inbound

88

Social Response Management

86

Social Asset Management

85

Social Moderation and Workflow Management

85

Social Media Channel Integration Outbound

84

Campaign Execution

84

Social Post Archival

82

Dashboards and Visualization

81

Trend Analysis

81

Sentiment Analysis

80

Contextual Analysis

77

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Quality of Features

85

Business Value Created

85

Ease of Customization

84

Ease of Data Integration

84

Breadth of Features

84

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

81

Availability and Quality of Training

81

Ease of IT Administration

80

Vendor Support

79

Sprout Social Enterprise Reviews

Monica V.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Great tool for social media and content"

Likeliness to Recommend

7 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout Social differs from other programs because it has better features and good customer service.

What is your favorite aspect of this product?

Sproud Social has been a great tool for us to plan and post material to our company's social media accounts. Sprout's user interface is quite basic and understandable, making it a breeze to plan posts and manage many social media accounts from the same place. Whenever we've needed help, their customer care has always been prompt and efficient.

What do you dislike most about this product?

However, we realize this is a common issue for third-party apps like Sprout Social, and so we're not complaining. We'd just want to be able to control Instagram direct messages from our dashboard.

What recommendations would you give to someone considering this product?

If you're looking to handle social media and content creation on your own or with a team, this is an excellent option. Because it isn't difficult to use and has a great training and customer care staff, I recommend it.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Catherine M.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Best product for begginers but a little expansive

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Friendly software Easy to manage analytics Very well social media integration

What is your favorite aspect of this product?

Analytics for instagram

What do you dislike most about this product?

The price

What recommendations would you give to someone considering this product?

Its a software for anyone that its beggining to Pay for analytics and integration for there marketing plans

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Cons

  • Less Generous
  • Security Frustrates

Shannen Kelly P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Sprout Social Enterprise Comparisons