Sprout Social

Sprout Social Enterprise

Composite Score

8.5 /10

CX Score

8.5 /10

112 Reviews

Claim Software

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details

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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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3 Top Rated Capabilities

4 Top Rated Features

2024

4 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

3 Top Rated Features

2022

Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Efficient Service
Reliable
Enables Productivity

Feature Ratings

Average 83

Social Media Channel Integration Inbound

Social Response Management

Social Asset Management

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Also Featured in...

Social Media Monitoring

Score 8.4

View Sprout Social Enterprise in this category (opens in a new tab)

Sprout Social Enterprise Reviews

Kat H.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

"Sprout is fantastic!"

Likeliness to Recommend

8 /10

What differentiates Sprout Social Enterprise from other similar products?

it is a program that is very easy to configure and manage, emn this differs from many programs.

What is your favorite aspect of this product?

Sprout provides everything my team of more than ten people needs to effectively manage client social media accounts.. Since they are platform partners, Sprout has access to the most recent API changes and integrations. With the aid of community management capabilities, I can handle hundreds of comments every day. The use of social listening and reporting helps to speed up the process of identifying and implementing new ideas and strategies. For the time being, I'll be utilizing Sprout exclusively for publishing and moderation tasks after experimenting with a variety of different services.

What do you dislike most about this product?

The social listening features are great, but I'd like to see more projects in my subscription. Several of our listening initiatives have exceeded the character limit and we've had to reduce keywords.

What recommendations would you give to someone considering this product?

Sprout's integration of all our social media requirements has reduced our training and tool expenses.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Ollie W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Good tool, helped me run social media easily

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

The calendar view of scheduled posts (past and in future)

What do you dislike most about this product?

Small bugs. The & character never worked in a tweet

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Courtney F.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

User-friendly, greatcustomer service, innovative

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Their customer service goes above and beyond. I constantly worked with my Sprout rep on features I wanted to see, how I used the product, ease of use, etc. I was able to meet other users, work with different groups and it helped me improve my own use for the tool.

What is your favorite aspect of this product?

TAGGING! (check out the webinar on it) -- it was a game-changer for reporting, messaging, etc. The content calendar made life so much easier and the inbox was a life-saver for managing multiple channels.

What do you dislike most about this product?

Nothing really, there were some improvements here and there as the industry grew, but Sprout always was ready to adjust to new features on social platforms

What recommendations would you give to someone considering this product?

Play around with features, use social listening, work with your rep and give lots of feedback and show them what you are working on to get the most out of the platform for your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sprout Social Enterprise

What is Sprout Social Enterprise?

Company Details

Need Assistance?

Awards & Recognition

Sprout Social Enterprise Ratings

84 Likeliness to Recommend

1 Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Sprout Social Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Social Media Monitoring

Sprout Social Enterprise Reviews

Kat H.

"Sprout is fantastic!"

Likeliness to Recommend

Pros

Ollie W.

Good tool, helped me run social media easily

Likeliness to Recommend

Pros

Courtney F.

User-friendly, greatcustomer service, innovative

Likeliness to Recommend

Pros

Most Popular Sprout Social Enterprise Comparisons

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Feature Ratings

Social Media Channel Integration Inbound

Social Response Management

Social Asset Management

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Vendor Support