Sprout Social Logo
Sprout Social Logo
Sprout Social

Sprout Social

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Sprout Social
8.7 /10

What is Sprout Social?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details


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Sprout Social Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Reliable

Feature Ratings

Average 84

Social Response Management

87

Social Media Channel Integration Inbound

87

Social Media Channel Integration Outbound

86

Social Moderation and Workflow Management

85

Campaign Execution

84

Dashboards and Visualization

83

Social Post Archival

82

Trend Analysis

81

Sentiment Analysis

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

84

Quality of Features

84

Ease of Customization

83

Breadth of Features

82

Availability and Quality of Training

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Ease of IT Administration

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Sprout Social Reviews

Jason W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

The Enhanced Capabilities of Sprout Social

Likeliness to Recommend

10 /10

What differentiates Sprout Social from other similar products?

The ability to work together as a team despite our geographically dispersed members. Like the push alerts and the chance to reply to social media postings without leaving the app. The option to identify content categories and send emails to certain non-users both aid in keeping things organized. Inclusion reporting is comprehensive and furnishes sufficient data across several platforms for sound decision-making. We like the platform so much because of the convenient single mailbox. After your inbox is empty, you'll get a wonderful feeling of relief and satisfaction from knowing that your tasks have been completed and by whom.

What is your favorite aspect of this product?

Smart Inbox is the most useful function of any social media monitoring service I have used. Sprout lets you filter your search results by platform, then displays them all in one place, where you can easily interact with them (reply to messages, follow people back, like posts, delete unwanted content, etc.) without ever leaving the site. Because to this system, I've never missed a notice, and I've been able to communicate with individuals across more channels than ever before.

What do you dislike most about this product?

When the content calendar has a hiccup, it may display all of the scheduled posts for a given day, even items that we did not write. This is unusual and probably only happens while the program is updating, however it can make things a bit chaotic and difficult to manage. And who doesn't desire enhancements and changes? Certainly not a deal breaker by any stretch of the imagination.

What recommendations would you give to someone considering this product?

Those who regularly publish numerous updates to several social media accounts will find Sprout Social to be an indispensable tool. Time is saved by scheduling posts in advance on Sprout Social, which can be done without leaving the app. Businesses that simply have a few posts each month to share on social media could do better to just use those platforms' native publishing tools. It's economical and can boost participation, depending on the medium.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sofie I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Simple and flexible product"

Likeliness to Recommend

9 /10

What differentiates Sprout Social from other similar products?

Sprout Social Enterprise offers customization options as customers can create custom workflow to streamline social media management processes.

What is your favorite aspect of this product?

Sprout Social Enterprise allows team collaboration. This helps in saving time and learning new things with different people.

What do you dislike most about this product?

Sprout Social Enterprise may be more expensive than other social media platforms.

What recommendations would you give to someone considering this product?

Sprout Social Enterprise, you should identify your specific needs and goals. This will help you make informed decision.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richard Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

This great program has given us great skills.

Likeliness to Recommend

10 /10

What differentiates Sprout Social from other similar products?

This great program has given us great skills to study the environment of our market to take advantage and enhance the company's presence on the different platforms on the company's website as soon as possible. It is incredible how with the help of Sprout Social Professional We can analyze in detail the management and organization of all our content and locate it correctly in the social networks of my department, this is the great purpose of increasing the balance and flow of clients who enter through this means.

What is your favorite aspect of this product?

I really like working hand in hand with this program because each of the options that they offer us are of great help to enhance the administration and presence of the company on the web, that is, this program prepares and educates each of the users to Moving in the market where the largest and most potential clients are found who may be interested in interacting with our company, Sprout Social Professional will provide us with a much more ideal cloud operation to increase the number of visits with clients, the amount of information that this program collects is of great help to understand the behavior and search of clients in the most import

What do you dislike most about this product?

This program is very manual, this means that it has functions that one must apply on different occasions and have the same purpose, it is not very intuitive and does not work autonomously, as it also becomes a tedious process when I want to place and publish the The same advertising on all the social networks linked in a single movement, unfortunately it is not possible, it will have to be uploaded one by one to achieve the goal I want.

What recommendations would you give to someone considering this product?

I always recommend this program when the problem is a terrible management and manipulation of social networks and platforms, this program will empower and educate each of its users to have a better projection and administration of the content and information of the company in the cloud Sprout Social Professional will be implemented with the purpose of studying your clientele for more effective when interacting with them in the main company networks, that is why I really like to recommend it, it is effective.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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