Square eCommerce Logo
Square eCommerce Logo
Square, Inc.

Square eCommerce

Composite Score
8.2 /10
CX Score
8.3 /10
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Category
Square eCommerce
8.2 /10

What is Square eCommerce?

Square allows you to sell online on our site, with third party e-commerce sites and on your own site. With all three, you get next day deposits, can accept all major credit cards at one simple rate, and can integrate reporting and inventory with your offline sales.

Company Details

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Awards & Recognition

Square eCommerce won the following awards in the B2C eCommerce category

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Square eCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square eCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

90 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square eCommerce?

7% Negative
6% Neutral
87% Positive

Pros

  • Security Protects
  • Respectful
  • Fair
  • Efficient Service

Feature Ratings

Average 78

Payment Processing

84

Reporting and Analytics

83

Microsite Management

79

Order Management

78

Content Management

78

Retargeting Capabilities

76

Predictive Recommendations

76

Order Portal

76

Content Localization

75

Integrated Search

74

Catalog Management

73

Vendor Capability Ratings

Average 77

Business Value Created

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

78

Ease of Data Integration

78

Breadth of Features

78

Ease of Customization

78

Ease of Implementation

77

Quality of Features

77

Ease of IT Administration

76

Availability and Quality of Training

75

Vendor Support

72

Square eCommerce Reviews

TyRell V.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Definitely worth the money can learn more overtime

Likeliness to Recommend

10 /10

What differentiates Square eCommerce from other similar products?

It is easier to accept payment and track payment with Square. Other sites are better for straight business and not a huge variety

What is your favorite aspect of this product?

My favorite aspect of this product is that it is very user-friendly, which whenever I have questions or can’t understand anything I can, YouTube or Google things like tutorials.

What do you dislike most about this product?

It may just be my computer, but I dislike how the product lags at times and sometimes my work does not save so I have to be observant that it saved.

What recommendations would you give to someone considering this product?

My recommendation would be to go online and do tutorials and watch YouTube videos on the product before you buy it and also read the comments.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Less Inspiring
  • Less Caring
  • Vendor's Interest First

Nalin N.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Informative Analytics & Strong Infrastructure

Likeliness to Recommend

10 /10

What differentiates Square eCommerce from other similar products?

Easy to use, straightforward design, availability and variety of applications within the Square platform, reliability, and strong analytics

What is your favorite aspect of this product?

The POS system and the data analytics that it generates and is available for me to use to analyze.

What do you dislike most about this product?

What I dislike about it is how the price is a little high. I feel like there could always be more value for the price paid. There are great features and there are some where improvements could be made to make it perfect. It’s just those small quality of life changes.

What recommendations would you give to someone considering this product?

Go for it. Square has a really good stable infrastructure making it a incumbent brand name. It’s data analytics provides an excellent POS system that business can efficiently use to gain insights into customers. It’s design and interface is also very user-friendly and straightforward for owners to navigate to set up accordingly.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Friendly Negotiation

John C.

  • Role: Operations
  • Industry: Retail
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2023

Well worth the learning curve.

Likeliness to Recommend

6 /10

What differentiates Square eCommerce from other similar products?

Reliability and consistently. With other products you never get the same consistent service day in and day out.

What is your favorite aspect of this product?

Customization and control.

What do you dislike most about this product?

Hard to get used to at first with a steep learning curve.

What recommendations would you give to someone considering this product?

Take your time when setting up

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

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