Squarespace Logo
Squarespace Logo
Squarespace Inc

Squarespace

Composite Score
7.5 /10
CX Score
7.4 /10
Category
Squarespace
7.5 /10

What is Squarespace?

From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.

Company Details


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Awards & Recognition

Squarespace won the following awards in the Digital Experience - Midmarket category

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Squarespace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Squarespace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

83 Plan to Renew

3
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Squarespace?

6% Negative
2% Neutral
92% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 82

Web Publishing Capabilities

88

Standard Templates

87

Content Security

83

E-Commerce Integration

83

Management Interface

82

Multi Channel Support

80

Content Repository

79

Digital Asset Management

78

Translation Facilitation

78

Social Media Integration

76

Analytics and Reporting

74

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Vendor Support

84

Quality of Features

83

Ease of IT Administration

82

Breadth of Features

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Ease of Data Integration

75

Squarespace Reviews

Shayna C.

  • Role: Student Academic
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use and great for webmaster beginners!

Likeliness to Recommend

8 /10

What differentiates Squarespace from other similar products?

Squarespace has many simple templates that can be used and customized based on your industry. It also allows you to be more personable through things like including social medias and blog posts, thus enhancing your portfolio.

What is your favorite aspect of this product?

I really love the construction of the site. It’s like everything you like need, is right there in nice sections. Unlike other sites, where you have to find what you want through multiple pages and back links that could be broke and you don’t know; everything need is there. The only thing you need to know is what you want to fix. Also it doesn’t take years of programming or a master’s degree to figure out how to edit and design your pages, the only thing you need is the idea. Squarespace takes care of everything else for you!

What do you dislike most about this product?

I know everyone needs to buy the next best plan, and that’s how companies stay in business. I hate that they don’t have a scheduling feature that comes with the paid, business pro plans. I feel there needs to be something, even if it’s just to have one calendar; there needs to be one calendar or a scheduler for that plan. Some people can’t afford the bigger plans, and they need to do business too. But the product itself is great!

What recommendations would you give to someone considering this product?

It’s easy to use, no coding necessary. The website templates are simple and very customizable, there’s no lag in any section of the site and it comes fully loaded with everything you need!

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Chuck F.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use for those who have never managed sites

Likeliness to Recommend

10 /10

What differentiates Squarespace from other similar products?

It's so easy to use, quite plug and play

What is your favorite aspect of this product?

I can teach people to use it in 20 minutes

What do you dislike most about this product?

The lack of advanced customizaion.

What recommendations would you give to someone considering this product?

Use it, without a doubt.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Camilo D.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

Solid option, customization lacking a bit

Likeliness to Recommend

6 /10

What differentiates Squarespace from other similar products?

Squarespace's templates are fantastic and even the site reflects a modern organization, focused on iterating fast to catch up with the trends in web design.

What is your favorite aspect of this product?

The look and feel. Squarespace's templates do not feel like they are templates, they can be used right away. In terms of features, it's probably lagging behind Wix, but their design team is phenomenal and that might be important for certain organizations looking to have a killer web presence.

What do you dislike most about this product?

In spite of the nice-looking templates and other features, it's limited in the way the end product can be customized. This is not Squarespace's fault, as this applies to every platform that tries to do so many things at once (content management, content delivery, e-commerce, etc). I get that it's difficult for companies to evolve given the speed at which the web space changes, but nonetheless, they could do a better job offering more customization options.

What recommendations would you give to someone considering this product?

Squarespace has always lagged behind Wix, which is probably the industry leader in this space. If you need a lot of features, then probably Wix is better, but in any case, if you need a website with many features, chances are, you need to do custom design work, so in that case, going with a headless CMS is probably better. Otherwise, Squarespace is a solid choice for anyone who wants to publish a small but pretty website in a matter of hours.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity

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